After you’ve won a listing

Congratulations! That listing is yours – here’s the lowdown on wrapping up the sale with the seller. How to contact the seller, placing feedback, and what to do if it doesn’t go to plan.

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Trade Me Tip – No contact from the seller – what now? Pinned
Lucy Community team
3 votes 16 comments
Contact second bidder
Adrian
0 votes 1 comment
Dispute Resolution Process
Amanda
0 votes 2 comments
Getting refunds from probable scams
PETER
0 votes 2 comments
Bought something on 10 October. Still haven't received it.
Tauseef
0 votes 1 comment
Item claimed by seller to be no longer available Answered
Mario
0 votes 4 comments
No winning confirmation from Trade Me Answered
Ranger
0 votes 13 comments
Seller fridge description does not match the reality
feifei
0 votes 6 comments
USA Seller not replying to messages
Sue
0 votes 3 comments
Seller Changing Feedback Because I didnt Place Feedback
Andrew
0 votes 7 comments
How to cancel the trade after I won a listing?
Amanda
0 votes 8 comments
Received Trade Me email asking for my bank verification code Answered
Kim
0 votes 4 comments
Trade Me has closed my dispute even though I said it wasn't resolved
Larisa
1 vote 2 comments
Cant open dispute - page doesn't have the option
Carlos
0 votes 14 comments
Contacting seller about a faulty product
Jo
0 votes 2 comments
Auction stated buyer protection with Ping but can not make a claim Answered
Conner
0 votes 9 comments
Does TM actually honor their Buyer Protection promise?
craig
0 votes 5 comments
Seller will not respond Answered
dennis
0 votes 1 comment
Seller is being very unreasonable
karen
0 votes 1 comment
Seller hasn't responded after 18 days, TM contact hard to find
Deb
0 votes 1 comment
Faulty vehicle on trade me
Sunpreet
2 votes 9 comments
Dispute Reports - items weren't sent, then sent but not delivered.
dave
0 votes 13 comments
Waiting for replacement item - paid with Afterpay
stephen
0 votes 2 comments
Non-delivery dispute
Shelley
2 votes 2 comments
Potential Spam
Yas
0 votes 4 comments
Waiting on a basic ping refund now for nearly 40 days without any update on my case
Nathan
2 votes 6 comments
Non-delivery of my item, paid by Ping - what can I do? Trade Me Reference # P226599185
karyn
0 votes 4 comments
Alarming amount of hacked trademe accounts/fraudulent listings
phil
4 votes 18 comments
Dispute resolution process and contacting Trade Me
Hugh
3 votes 11 comments
No response from seller
Victoria
0 votes 2 comments