Buying & selling

Understand how to bid, make offers, manage payments, arrange shipping, and contact other Trade Me members

Bids, offers, buy now
Understand how to place bids, make offers, use Buy Now, and learn about the item and seller before you buy.
Payments
Get help with different ways to pay, using Ping, and understanding charges and refunds.
Contacting the buyer or seller
Learn how to ask questions about listings and communicate with other Trade Me members.
Shipping and pick up
Learn about arranging pick-ups, shipping options, using Book a Courier, and what to do about delays or lost items.
Feedback
Learn how to leave feedback, dispute feedback you received, or change feedback you've left.
Incomplete or unhappy trades
If something hasn't gone to plan, don't worry – we've got advice and info to help you get things sorted.
Professional sellers
Learn about how to become a professional seller, our Top Seller programme, and selling tools.