Trust & safety

From site security to scams and reporting inappropriate things – learn how to stay safe online.

Member safety
Learn how we keep members safe, how to report bad behavior, and what to do about scams and harmful messages.
Buyer & Seller Protection
Understand how Trade Me protects both buyers and sellers, and how to make a claim or complaint.
Product and listing trust
Learn about our rules for listings, what to do about stolen goods, and how to prove ownership or intellectual property.
Known scams
Get information about common scams to watch out for on Trade Me.
Policies
Find all the rules and guidelines for using Trade Me, from what you can list to how we handle feedback.
Terms & conditions
Read all the official agreements and terms for using Trade Me's website and services.