I don't trust anyone. I direct all parcels to the local NZ Post Shop (COLLECT) and pick them up in person. Trouble is they only accept parcels from NZ Courier Post and turn all other couriers away. There are two other collection points shared by the other couriers. I have to ask sellers which courier they use before buying anything so that I know which delivery address to specify. It would be much better to see in the listing which courier service the seller intends to use. All it would take is to add one question during the listing process. Perhaps select from a drop-down list just to keep the data tidy. Maybe also encourage buyers to consider using a collect service like I do. Had this been done then all of the misery suffered by those above would have been averted.

Hi Geoffrey. The problem with that (for me anyway) is that I use a range of different couriers which can depend on many things. Size of item, if they are combining purchases,  where the buyer is located, if they have an RD address, even the time of day the purchase is made. I can't easily specify a courier when I make a listing.

There is also no way I would want to drive to a depot to collect my incoming items. Apart from the obvious time and financial costs to do that it kind of ruins the whole door to door aspect of why people use courier services.

Hi Callum. Good points. I was thinking of the average punter who uses the same old courier over and over again. After my posting my comment I thought that the system could remember the courier service from the previous listing and assign that as default. Call it Artificial Intelligence if you like. Then I thought that a preferred courier could be assigned at the seller level and default to that. Either tweak will streamline the listing process without impacting on big players like you who need agility. All I am trying to do here is work around the problem of missing parcels. Collect is the solution for me but not knowing the courier is a problem. Not an insurmountable problem. Just a nuisance. At the same time I am trying to get the system to nudge people (like those above) into using collect. Securing parcels will cut down on the amount of work that thieves will have to do in going around picking up unattended parcels not to mention saving all the time wasted in following-up these crimes.

Furthermore, I seem to recall NZ Post were considering encouraging the use of collect service to cut down on missing items. Quite a lot of people wouldn't mind picking up their mail while they are in town. You just can't trust anyone nowadays.

For sellers using the shipping templates, which most in-trade sellers do actually have to use, TradeMe ask which courier is being used when a listing is generated. However. For whatever reason this info is not available for the buyer to see.

So your idea already exists, in a way. It's just that TM have decided to not make that visible to buyers. Maybe they intend to change it in the future so buyers can see it. Or maybe it's because of difficult people like me it becomes too problematic. 

I'm also difficult like Callum ;) in that there are too many variables to consider to specify in advance what courier I am sending with. Time of day, combined items, how many parcels for a specific courier, buyers address, size of parcel, has courier been today already, is it one of the couriers that comes back later on for a 2nd pickup, can I pack before courier normally arrives etc etc. If I was to specify which courier I used it would delay sending of item, delay buyer receiving item, cost buyer more for delivery etc. I had a buyer ask a Q the other day if I would send a large carton with a specific courier. I had to answer them... I don't like to use Aramex as they usually take a week or more and several phone calls to collect from me as my local driver seems too busy, but I can send with NZ Post couriers for $6 to urban Orewa. Unfortunately they didn't buy even though Aramex would have cost more. Maybe they had a special deal with them or something.

Garry.
You missed....
Will the courier driver even turn up today... 

I 100% disagree with having to show which courier will be used.
It 'almost' appears that TM won't show the full list of couriers available unless they get a cut somehow.
My most regular courier doesn't appear in that list and they are not a small firm but are in fact part of Freightways which owns about 6 different delivery firms

I have had people refuse to buy items after specifying which courier I will be using and others bluntly specify FOR ME which one they want used.

As stated many times before and in above messages, specific parcels and locations on any given day, can change rapidly once the delivery address is known.

Simply because all this is done online, there has to be a certain level of trust that the parcels WILL get there regardless of what courier is used and THAT is all the buyer really needs to know, (plus of course in good condition etc)

Last time I checked, the TM feedback system was supposed to be that trust level indicator

OK. So the general consensus is that I stick with what I have been doing and that is to ask sellers which courier service they intend to use before placing any bids in order to know which delivery address to specify if/when paying. It's just that emailing sellers is a bit of a chore for both of us and thought there must be a better way.

The other thing I wanted to mention is that I use collect because it's reliable and secure. I personally recommend it from experience. I've been through what a lot of other people have gone through, are going through and will go through. I pity them all. Just trying to help cut down the occurrence of wayward parcels and wasted effort. Missing parcels is a serious problem and needs addressing.

Geoffery
Creating extra work, is what TM is very good at doing with the "new Look" Trademe.
My workload had gone up 4 times more just to do the same extra stuff that I use to do on the old site.
Agree about missing parcels but a lot of it comes down to the buyers for incorrect details or simply unsuitable locations for leaving parcels and then we have the buyers who ignore a couriers "card to call" and blame us for no delivery.

Thanks David,

It's a pity we can't all use a plain and simple system. Collect is an option woefully underutilised. Trade Me should give it a nudge IMHO. Nudge Theory is a tried and proven concept and part of modern behavioral economics. From what you are saying, TM should at least Google it. I was nudged into using collect when ordering from a well-organised major online supplier who offered collect as an option. I wasn't aware NZ Post Shops offer this service before that and have never looked back. Satisfaction guaranteed.

Hi. 

I have been a trade me member for many years. I've mostly been the buyer. Almost all trades have gone well.  I have 3 red faces, but, it's the other party who were bad behaved/, and done wrong, and this red face and  writing ressponses that gives them the power to cover up there own lies. and wrong doing when they have been caught out. Once I sold 2 diamond rings separately, and accidently. sent the wrong and more expensive ring to the buyer who said they had paid and with them saying that  me beomg going in good faith I posted, but I had sent the ring, later I discovered by mail my bank statement that they had not and when emailing them they complained they had the wrong ring - these weeks later and only after me emailing them for non-payment. I asked for payment or the ring to be returned. What they had done is post my ring without payment up for sale on trade me - without paying as well as giving me a bad rating and red face for sending them the wrong ring (failed to mention they had not paid and would not return the ring)  Trade me were unhelpful at the time and caused great stress for me.  I should have had my red face removed. Another, I sold a chest of drawers. It took a few days for me to contract the seller after they won the Auction as my parent had passed away. On collecting the furniture which was done in about 5 days, they were happy in person as to what also they had got and left happy I was surprised they placed a red face due to having to wait a few days.  Again that red face from many years ago remains for the buyer having to wait what was a short time frame and in keeping with Trade me recommendations. 

Years on I now have this new now 3rd red face that  appeared today. I the buyer who deposited into the sellers bank account the following morning from the Auction win the night before. I then emailed the seller  to let them know I had deposited the money. And supplied also my postal address. I had no response. I emailed over the next fortnight a few times more with also attaching the previous email, asking also if they are ok. I had no response. No emails appeared from them in my main email nor junk mail.. Today I decided to take action, emailing them yet again with prior emails attached now asking for my money refund due to them failing in every way after winning an Auction a few weeks ago. Surprised I quickly recieved and had many emails back in a short period  and they using capital letters of ranting at me in  the varying emails they sent today of all sorts - them not being able to send the parcel due to me not sending htem my address ? and with this it is all my fault? then quicikly having another email a short time later from them saying they had sent me many emails over the last few weeks and I had not responded and they were now igoing to inform trade me complaining of me not responding??? The Seller lying and making me look bad to trademe. They have not deposited my money back into my bank account I gave them. They have posted on my trade me  a red face  on mine, complaining they had sent me emails (lies), I ignoring them?? and after a few weeks me now wanting my money back?? and warning people I am a scammer??.  I am trying to sell a piece of furniture which had 13 people watching my auction. I was wanting to make an offer to those 13, but this timing of this liar posting this disgusting posting on my account has also blown my own Auction. I have written a number of times to Trade me today but have only got generic responses back, Trade me saying its best and if possible, for the seller and I to work this out and give another 6 days to sort - generic.  When the people are liars and nasty, you cant do a transaction can you. Who would want to? It's already been weeks ending in lies and lost money and my account crapped on from liars covering their own muck. . My own Trade Me comes to a halt- those 13 people who were watching my own listing now gone, that listing also costed me money to trade me, as also the loss I have also paid for winning an Auction that nothing happened. To Trade Me - I've had enough. This is all unacceptable. . 

Hi Lisa. Try not to worry too much. I know it can seem terrible but it's not the end of the world. People on here still trade successfully with over 1000 of them. Firstly you need to open a dispute for this trade. Secondly you need to ask Trade Me to review the feedback the seller has given you. Hopefully you sent your address via Trade Me (Not just emailed it to them) If you just emailed it yourself that can be a cause of the issue. Always send it via Trade Me. That way you can prove that you sent it, and Trade Me can see from their end that you did as well. Don't worry too much about other people being put off by the feedback in the meantime. Just put an honest explanation under it.

1. Open a dispute. Go to your items I won and click the dispute button

2. Get the feedback reviewed. Use this link https://help.trademe.co.nz/hc/en-us/articles/360007000652

3. Put a note under the feedback explaining your side of the story.

Seller did not leave Delivery Instructions on the parcel. Aramex left the parcel on the footpath facing the main road. The letter box has no room for parcels but only letters. The parcel is missing. I informed the seller. The seller said will lodge a claim with Aramex. In this case, is Aramex obligated to refund the seller so that the seller can refund to me?

My sympathies May.

Yes, I think that's how the refund will pan out. Keep us posted.

Can't blame the sender for not including delivery instructions. Can't blame the courier either for leaving the parcel.

If I was you then I would have included delivery instructions to not leave the parcel outside but to leave a note in your letter box instead. Paying extra for signed delivery is also advisable.

Above all else, do not pay anything until everything is sorted out. I know this is a real hassle for everyone but less of a hassle if things go wrong.

Have you considered making use of the NZ Post Shop collect service? It's free (for now) and very secure.

Hi May. It is best to set up an ATL (Authority to Leave) with each courier. This will tell them the place you want parcels left, if you want them left at all. If the courier then leaves it somewhere other than that it's on them.

For Aramex you do that here: https://www.aramex.co.nz/tools/e-authority-to-leave/

Yes, Callum is right (refer below to Terms and Conditions about deliveries).

Too late now though. And a lot of mucking around. But it might prove worthwhile in future.

Keep in mind that an Authority to Leave (ATL) is not intended, as Callum is saying, to get the courier to pay if they leave it somewhere else. They might leave the parcel in the designated place and it still disappear. Unfortunately, then you won't have a leg to stand on. So best not to apply for an ATL at all.

An ATL is intended for a parcel that requires signature to be delivered without signature. This is risky. I wouldn't suggest it to anybody. I never use it myself.

BTW: my suggestion to use the NZ Post collect service only applies to NZ Courier Post consignments. NZ Post don't accept collect deliveries from other couriers. Aramex and all the other couriers have their own parcel collection agents. You will have to contact courier companies for details and arrange to collect parcels yourself. That's what I do. If transport is an issue then I suggest being home when the parcel is delivered which might also be an issue.

Good luck.

Terms and Conditions

9. Delivery
9.1. The Carrier is authorised to deliver the Goods to the address nominated by the Customer and the
Carrier may release the Goods to any person who presents himself to the Carrier as the Customer, its
agent or accepts the Goods on behalf of the Customer.
9.2. The Carrier shall be conclusively presumed to have delivered the Goods in accordance with these
Conditions if the Carrier:
9.2.1. can provide a GPS pin drop in relation to the delivery of the Goods at the address listed on the
consignment or, if applicable, the Carrier obtains a receipt or signature confirming receipt of
the Goods; or
9.2.2. obtains a signature or signed delivery sheet acknowledging receipt from any person who
presents themselves to the Carrier as the Customer or its agent or are otherwise authorised to
accept the Goods on the Customer’s behalf; or
9.2.3. delivers the Goods at the address given by the Customer without obtaining a signature, where
the Consignor has purchased a non-signature service; or
9.2.4. is provided with a written or electronic Authority to Leave (ATL or eATL), which can be either
permanent or a per consignment basis, which allows delivery without signature; or
9.2.5. in the case of perishables, physically deposits the Goods at the address given by the Customer.
9.3. The Customer acknowledges that any delivery address outside of the Aramex (New Zealand) network,
will attract a surcharge inclusive of on-forwarder costs.
9.4. If the nominated place of delivery is unattended at the time delivery is attempted (and there is no ATL
or eATL in place) or if delivery cannot otherwise be effected, the Carrier may, without being obliged to
do so, store the Goods at the risk and expense of the Customer so that:
9.4.1. the Carrier may attempt one more re-delivery of the Goods to the Customer from the place of
storage; or
9.4.2. at the direction of the Customer, deliver the Goods to an alternate delivery address provided by
the Customer, for an additional fee; or
9.4.3. deliver the Goods to a Parcel Connect Agent and leave a calling card at the delivery address
notifying the Customer to collect the Goods from the relevant Parcel Connect Agent; or
9.4.4. request that the Customer attend the Carrier’s premises to collect the Goods.
9.4.5. If neither re-delivery nor pick up by the Customer can be effected within 7 days from the first
delivery attempt, the Carrier may return the Goods to the sending Customer.
9.4.6. Where the Goods are collected, or consigned for collection, the Carrier may release the Goods
to any person who presents themselves to the Carrier as the receiving Customer or its agent,
or are otherwise authorised to accept the Goods on the Customer’s behalf and the Carrier shall
be conclusively presumed to have delivered the Goods in accordance with these Conditions if
the Carrier obtains from that person a receipt, declaration or signature for the Goods.
9.5. In the case of a Customer with a rural delivery address (the definition of a rural delivery address will be
at the sole discretion of Aramex (New Zealand), delivery will be effected, for an additional fee, in one of
the following ways:
9.5.1. in the event where a Customer places a rural delivery label on the Goods, it will be delivered
directly to a rural delivery contractor’s depot or agent for delivery by them, or
9.5.2. it will be delivered to the nearest Aramex (New Zealand) depot or agent for delivery by them.
9.6. The Customer acknowledges and agrees that any damage or loss of any kind to Goods that have been
delivered outside of the Aramex (New Zealand) network, including but not limited to a rural delivery
address, are not covered and that any claims are to be dealt with in accordance with that rural delivery
agent’s terms and conditions. Aramex (New Zealand) does not accept any liability in relation to any
claim in relation to the Goods or consequential loss, however caused.
9.7. In all cases an electronic signature or signed delivery sheet will not be obtained for rural deliveries.
9.8. Where the goods are delivered to the Customer (or to any person who presents themselves to the
Carrier as the Customer or its agent or someone otherwise authorised to accept the Goods on behalf
of the Customer) who prefixes his signature with an indication that inspection of the goods is a
prerequisite to acceptance (eg STI), then the goods must be immediately inspected with the actual
delivery Carrier. Any goods left for later inspection will be conclusively deemed to have been delivered
in accordance with these conditions.

I did applied for ATL to leave at Green Front Door. The problem is what if the courier delivers to the wrong address? Are they liable? I just rang Aramex customer service and all calls directed to Philippines call centre. I cant understand the heavy Filipino accent. The guy kept on saying parcel had no delivery instructions so driver left it on the footpath. The driver has no decency to leave it at the front door. The guy then said the letter box cannot fit the parcel. Aramex contradicts what they said about delivering customers' parcels to a safe place. I am appalled with the way they are operating and really customers are at their mercy. The guy even said I have to be around to wait for Aramex to deliver the parcel. I said to him do you expect me to be standing out there on the footpath all day long and wait for Aramex to deliver the parcels? Absolutely annoying. They are defensive. In November 2022 Aramex dumped 3 parcels of mine out there in the open and one parcel into the wild ferns. There was Delivery Instructions to Leave at Green Front Door. The seller from Trademe has filed in the claim but the call centre guy said if sender hasnt put delivery instructions, they are not liable. Tomorrow I have 3 parcels coming from Fishpond and Temu. I cant be out on the street waiting for Aramex to come as there isnt any specific timing. The letter boxes of the 4 units have no slots for parcel and it is locked. I am very troubled by Aramex and giving me sleepless nights. Any suggedtions?

Hi May. Yes, the courier is liable. Or more correctly the sender is. You just contact the sender and tell them your item hasn't arrived. It is their responsibility to get the item to you. If that hasn't happened for whatever reason they need to sort it out. You don't have to spend your time chasing the courier, that's for the sender to do.

Just for the record Temu here is usually delivered by NZPost. I haven't used fishpond but their FAQ says they use NZPost as well.

Sometimes TEMU used NZ Post sometimes Aramex. The barber clippers from TEMU, they used Aramex. The sender has refunded me the money and she has filed in the claim. Its her word against Aramex not unless she has picture of the parcel to show she has written the Delivery Instructions. Aramex said the sender did not write the Delivery Instructions so they are not liable. I felt bad because I really wanted those Maori School Journals and now it is gone. Some people will take it since it was left on the footpath in the open. I am worried now as there are 2 parcels from Fishpond using Aramex and 1 from Temu barber clippers coming tomorrow.  Customers have no control over Fishpond and Temu over which courier they choose. I am afraid of Aramex now. They got everything covered for themselves and they can throw parcels anywhere.

I'm really sorry to read about your troubles May.

Further to what I have already posted, my suggestion is to generally balance effort and rewards.

It's easy to say not to lose sleep and get upset over a missing a parcel. But I am a lot like you and do lose sleep over these sorts of things. This is why I don't trust anybody any more. To err is to be human; we don't live in a perfect world; and that sort of thing. I do trust the system though. Unfortunately this means having to do a lot oneself and not relying on others. People in business are obliged to abide by relevant laws and policies and procedures and terms and conditions and basically do the right thing. I've found that what some people say isn't worth the paper it's written on. Transparency is paramount.

That's why, at this stage, I suggest that you get a good, first-hand understanding of the Terms and Conditions of Amarex and then hold their people to it. For what it's worth, the courts will back you up but even they will not press charges in civil matters and dishonest people know this. I'm speaking from experience.

I've explicitly posted the relevant sections to help you get a good understanding of what's necessary thanks to Callum for pointing me in the right direction. Generally people tend to have a limited understanding, take things out of context and be part the problem rather than part of the solution.

Among other things, Amarex's T&Cs state that your parcel is deemed to have been delivered by providing a GPS pin drop (s 9.2.1) or delivering your non-signatory item to your address (s 9.2.3). Amarex will probably present a GPS pin drop and not honour any claim or pay for any damages or spend any more time on the matter at all. Without any GPS pin drop then, seeing it's a non-signatory consignment, Amarex will probably just take the courier's word and, once again, do nothing. In this respect you are right in saying they have everything covered. But your point about a courier leaving parcels at an incorrect address is merely conjecture and, without good evidence, lacks merit. The fact is, couriers are not responsible for duly delivered items stolen from your property.

I wouldn't say Aramex have everything covered and can throw parcels anywhere. If they do then they have to pay the consequences. For starters, couriers most definitely cannot leave parcels on the footpath. Unless, that is, if it is a designated delivery location as per your ATL. But even then I doubt if Aramex will approve your application and send you an appropriate scan barcode. Keep directing your issues to Aramex formally either directly or through the seller. That's what I suggest regarding passed deliveries. You can, of course, take Callum's advice and let the seller deal with Aramex. I have no experience on this.

Amarex might honour your claim to keep your business but they don't have to. Besides, getting your money back through insurance is deemed sufficient in the eyes of the law. You or nobody will get their time back or be compensated for any inconvenience let alone suffering, anguish and loss of sleep. This most certainly isn't right but is fair in a way as it's the same for everyone.

Some courier services take a photo of the parcel at the delivery spot which is more substantive evidence for defence than a GPS pin drop and more likely to stand up in a court of law in my opinion. That's for the courts to decide.

Note: I have not included any discussion about ATL because it seems that one is not in place otherwise Amarex will have provided you with a barcode and you have not stated that they have (refer below for details). Please confirm. I'm curious.

Yes May, it is unreasonable for you to stand out on the footpath waiting for a courier to arrive. What the Amarex person said is wrong. I suggest that you make a formal complaint to Aramex so that they can look into the matter. Perhaps you should have made a formal complaint to Amarex also about the three parcels left out in the open. In defence of Amarex and to give them the benefit of doubt, perhaps the courier put one parcel into the wild ferns in order to conseal it but this is unlikely otherwise they would have done so for all three. I suspect one parcel fell into the ferns either when the courier delivered them or after perhaps later by the wind. Who knows? But I don't think it was deiberate. Maybe careless. I don't know.

Thinking of this, then perhaps you might consider installing some sort of security camera at your front door and/or elsewhere on your property to to collect direct evidence yourself of delivery and/or thieft. This is only a suggestion. I haven't done so myself because of cost and effort. Just a thought.

This is all still not secure enough in my opinion particularly if parcels left at your front door are visible from the street. I suggest you stop this from happening by specifying delivery instructions when you pay for items on Trade Me. To elaborate, if I was going to steal a parcel I would notice (or follow) a courier on their rounds, notice where they make a delivery, wait for the courier to leave and then go onto the property apparently intending to knock on the front door. If a parcel is at the front door or in clear sight then assume nobody is home, steal the parcel and leave. If there is no parcel out in the open then I could actually knock on the front door to see if anybody is home. If there is no answer then I would assume nobody is home, look elsewhere on the property for the parcel, steal it and leave. If someone answers the door then I would make up some sort of story like offering to talk about religion or whatever and go from there. I wouldn't just apologise and leave. Easy-peasy.

Now, seeing your specified delivery point is in view of the street it makes the job a whole lot easier for the thief doesn't it? Nobody can be trusted - particularly thieves. So, my suggestion, if you want to sleep better, is to stop couriers from leaving parcels, particularly out in the open, if you are not at home.

Another suggestion is, seeing you are having problems with Amarex, is to use a different courier company. I can't suggest which one. Quality of service is generally courier and area dependent but can change over time. Just keep trying different couriers until you find one that is good for you but change as soon as a problem occurs (i.e. zero tollerance). Fool me once: shame on you. Fool me twice: shame on me.

Unfortunately the choice of courier company is generally up to the discretion of the sender. Some senders are quite inflexible and lock in usually on price but certainly on quality of service their end. It's a bit late after the auction has closed so I suggest clarifying all this through Trade Me's Question and Answer process. If the parcel is not going to be sent using the courier company of your choice then I suggest not bidding. Just walk away from the deal and not lose any sleep over it.

That's about all I can think of for now.

Good luck and take care of number one.

e-Authority to leave

What is an e-Authority to leave?

e-Authority to leave (also known as e-ATL) is a process whereby customers authorise their local Aramex courier to leave their parcel(s) at a nominated safe place without obtaining a signature. Terms and conditions apply.

How does it work?

 

• Customers fill out an e-authority to leave application form.
• Once completed, the form will be reviewed and approved by the local Aramex depot.
• A unique barcode, specific to the application, will be generated. The barcode will be provided to the customer by their courier or sent through the mail. Once arrived, it will need to be applied on, or within close proximity, to the nominated safe place.
• Note: When choosing a safe place, please be vigilant that the location is in a cool dry area not visible from the road.
• From this point, all freight delivered to the customers address will be left at the nominated safe place.

Thanks for your response. Looks like I am on the loosing end. Aramex has the upperhand. I cant get hold of the NZ staff member of Aramex whom I can complain to. I have sent feedback through their website and lodged a complaint through their online form but I have not received any response. The last one when 3 parcels were dumped I lodged complaint with pictures as proof. I never heard from Aramex until 9 weeks later with an email that said case closed. They dont want to take any responsibility over their mistakes. They got away with it. If only I can show you the picture where the driver left the parcel last Friday 29 March in the open by the side of the footpath. The Filipino customer service said the driver couldnt slot in the letter box as the opening was too small. The letter box was locked. Front and back have no extra slots for parcels so the driver had to dumped on the footpath. They said the sender did not write delivery instructions thus driver not liable. It contradicted what they said on their website where they mentioned about making sure the parcels are placed in a safe place or else they take it back to the depot for customers to collect. I rang Auckland Aramex hoping to get an actual Aramex staff from the admin to talk to but all the calls from every region in New Zealand are directed to the call centre in the Philippines. The guy at the call centre kept on saying driver not liable no delivery instructions. He wasnt helpful at all and he was sarcastic and said if I want to be sure I get the parcels stand on the footpath whole day and wait for Aramex to deliver. Since the flat isnt the first flat, I cant see the front letter boxes only the first flat can see. I am at the 3rd flat of the 4 flats. It will be expensive to install cameras and it may be stolen. I cant do anything more except to only buy from sellers that used NZ Post and with Ping or Afterpay. Some sellers refused to provide alternatives and they said they have no problem with Aramex. I will stay away from these sellers that used Aramex. The seller of the missing parcel has filed a claim but if she didnt write the Dellivery Instructions om the parcel, Aramex will not pay her for the claim. Anyway, she has refunded me $21.75 for the missing Maori Journals and postage. Very gracious of her and I tried to help her by sending her the relevant tools to file the claim. She didnt mentioned to me if she had written the delivery instructions. She said she hope Aramex will admit there was delivery instructions on the parcel. I am at a loss and I cant do anything more. I am waiting for ATL approval from Aramex. Thank you for the infor that you sent it here and I will take note of Aramex T & C.

I have the opposite problem. I can’t get them to pick up my parcels, which were supposed to have been collected a week ago. Have tried their call centre, online inquiry form and texting the useless driver multiple times. Once he took 10 days. Pretty sure he hasn’t been at work as I haven’t seen a van the whole time. Fortunately my packages haven’t been stolen, but it looks to buyers that it’s my fault 😡

My problem is very different from yours. It is about Aramex driver bad attitude of dumping my parcels in public places and it went missing. Complaints to Aramex online fell on deaf ears. He or she is such a horrible courier person and the driver can get away with it and he can do anything he wants. I am referring to one particular driver who does this all the time and got away with it. I dont know him or her and I have never seen this driver before. But I am pretty sure it was done by the same person. Because of him or her, it affected the image of the company and other Aramex courier drivers.

Kia Ora Robert,

Sorry to read you are having this trouble,

You may have to put a complaint form in to Aramex regarding your specific driver. In the meantime as you have exhausted all avenues of direct contact with the company you may want to contact TradeMe staff through "Live Chat" for assistance with getting these parcels moving - If you select the Contact us Link at the bottom of any TM page the Chat Tab will Pop up in blue at the bottom right of your landing page screen, there may be a slight delay in this appearing.

Kia Ora May,

Sorry to read your concerns and the experience you've had also,

You're Best to put a complaint through to Aramex considering this trouble is with all purchasing outlets, not limited to TradeMe. - Complaints are filed in under their Feedback form Aramex New Zealand | Feedback - All the Best - Cheers.

I really don't know why anyone would use Aramex - seriously.

They don't follow up  on lost parcels and don't take responsibility for their errors.

TradeMe should include an option for buyers to nominate their preferred Courier.