I can't quite follow your logic there, but you contact Trademe via the bot and send them a message if/when the bot is no help. Choose start a new conversation, then Leave a message for the team, as below screenshot I just grabbed.

When you issue a refund via Ping to a buyer, the Ping fee AND the success fee are automatically refunded at the same time. If you check through your Ping transactions and your main Account transactions and you are sure this has not happened, then you'll need to contact Trademe. If you have auto transfer out on your Ping account to payment is made to your bank acc every day, then your balance can be zero, then the refund you gave the buyer puts your Ping acc negative. Next time you receive a Ping payment in your Ping acc it adds to the balance and obviously if it's negative to start with the...

Could be any number of methods. Do you have it in your payment instructions that get sent to your buyers or even your full name. Have you listed a classified at all with your phone number in it, has the buyer bought from you before or have you bought from them so knows your details from previous to look up on social media etc. Lots of ways to find details unless you are secretive. You could ask the buyer too if you are concerned.

Thanks for the heads up bud. Checked and yes, mine was incorrect too and showed Dec value even though it was dated for Jan statement. Have reprinted and saved new pdf and made adjustment in my accounting software. Cheers

You'd need to check in the product of one that hasn't relisted yet to check your bulk product edit worked or not. Presumably you ticked the box to tell MP to "Update current listings where possible". If you did, then you may need to force update, as mentioned in my original post at the top, ie Often just an extra . or .. in the footer will force the update. If you don't currently use a common footer, start now with this.

You would need to ask trademe as they may have a new legal requirement to notify sellers, they have to adhere to. Is there a tick box in the product that needs to be ticked to confirm you comply? Could be the tick box is either new or has become unlocked in error.

Obviously each email refers to and probably has a link to the specific item listed. Have you double checked those items are listed in the correct category and that there is nothing in the listing to do with safety standards needing to be specified? Also check the product in MP in case a new requirement has been added that you are unaware of. I am sure the emails will have more info as to what is reqd?

Not a seller overseas thing Callum. My last 3 purchases from different stores have had phone number compulsory requirement and no option to complete trade till phone number added.

Maybe if you have lots to do you could try exporting, edit/copy the shipping options in the spreadsheet, then reimport to update. Yes, the templates won't work in your specific case as you are using freeform text in the shipping which you can't do in templates.

Templates are the way to go to save time. You can create lots of different ones that you can then choose from when creating new products. This is of course what the shipping template system in MP was designed for. I don't have any problems though duplicating an existing product and having the manual shipping options carrying forward to the new product, so no idea why that is not working for you. Might pay to do the usual, clear internet cache and cookies, try a different browser etc. As a test, I have just copied one of your dvd listings many shipping options versions to one of my existing ...