Kia Ora jsleith, Sorry to read that's happened to you twice now, If you see the item(s) relisted use the Community watch link at the bottom of the Listing to complete the form, letting the company know. There is a variety of reasons some listings may get placed or relisted accidently, the item may become lost after being listed, the inventory stock level may be incorrect, an expected shipment hasn't arrived etc. - you can reach out to the Seller asking what has happened, if it's a shipment delay you can request to be notified when the items are restocked and add them to your saved Favourit...
Kia Ora nahed, Go to 'Refunding Ping payments' in the Help file below, this shows you how to process the refund depending on which device you are using. Once the refund is processed your Ping fees will be automatically refunded to your account. - Cheers. Buyer refunds – Help - Trade Me
Well Done 😊 Being a long weekend it may take a couple of extra days before you get a reply so hang in there, you will be sorted. - Cheers.
Thanks macfinger, Check your email junk/spam folder to see if the emails have gone in there, you'll be able to redirect them to your inbox if they have. - If your TradeMe emails aren't in your junk/spam email folder, click on the blue speech icon bottom right of your TradeMe page > type Leave a message at the bottom of the chat window in a New conversation to let staff know - your daily emails may be blocked from sending at TradeMe's end, a staff member can clear any block which may have stopped those emails from being sent out to you. - Cheers.
I am well aware an email is usually sent out however there is a spate of emails not being received by members, going into spam folders and being blocked by spam at TradeMe's end - the guaranteed way is to check bank accounts. The system and email is not a reliable source. Some Members also expect the funds to turn up in their Ping account. - I've advised the OP correctly in sending their seller a reminder to process the refund and how to get assistance from staff if a refund isn't received.
Kia Ora nzjee, Have you checked your Bank account for the card you used to make the purchases from? The refund is returned to your Bank account of the used payment card, not your Ping account. As it's now the long weekend for Labour day you may not hear back from staff till mid-late next week therefore send your Seller a reminder email or place a temporary feedback reminder, leave a message for staff through the chatbot, blue speech icon bottom right of your screen, if the payment isn't in your Bank account. This is the Public community forum you're in, as such identifying other members i...
General item Marketplace Callum, New Look Desktop site - Draft listings contain the .25cent - New listing created shows the.99cent - There has been work implemented in creating New listings, we now have category suggestions come up per item and can change categories. Hoping this fee increase may be a bug?? - Cheers.
Kia Ora ptchevy, Confirming fee change on the Desktop site - No! I haven't been advised of a fee change either nor announcement or notification has come through advising of a Fee change that I can see?? - Cheers.
Kia Ora solomanw, Yes! that's an automatic stock standard email you've received on filing a dispute form, you will find the dispute in 'My Requests' Top Right of community Help pages, including your Post page - click into that subject line to open it up, you'll be able to submit further information, upload purchase receipts etc. and photo's &/Or videos of the fault itself. Did you take photo's or a video of the fault(s) before you repaired it? Did you pay by Ping, Afterpay or Cash on pickup? Have you gone back to the seller with your documented information, purchased repair parts receip...