What frustrates me is that these type of issues could be far easier fixed if Trade Me would overhaul it's error reporting. Instead of the generic "Opps... we're working on it" for pretty much everything. When of course they aren't working on it at all, so that helps absolutely nobody. It wouldn't be difficult for the error to be reported back to what it actually is; "Sorry your image is too large. Please resize to ......"
Hello Helen. All the fees are in the help file. I'll link it below for you. https://help.trademe.co.nz/hc/en-us/articles/360032010952-Motors-fees
HI Lily yes, that's because the new listings would have been made on the "new look" website. When these sell they will have a KP reference number. The older relisted ones are on the old format with the P reference number. You might want to look into My Products. This is Trade Me's free listing tool. It offers a much simpler interface for making your listings. Everything is completed on one page. Using My Products the FPO system is still working as it should, and you can automate the process so you don't have to manually send FPOs out.
It's even easier now Don. You don't need to take to Post Centre. You can make a booking for the courier to come and collect it from you at the same time. Only applies to their tracked offerings of course. But you should use those anyway for your own protection when sending.
Hello Sathish. The usual thing to do is leave feedback for your seller (happy or neutral, you can change it later if needed) to say you haven't had any replies to your emails. Ask them to check emails (including spam) and reply. If that still hasn't got a response after a couple of days you can file a "non contact report" through Trade Me. I'll add the link below which explains that. https://help.trademe.co.nz/hc/en-us/articles/360007000612-Problems-with-your-purchase
Trade Me are aware of the issue and are working to fix it.
Yes, it's the same for everyone i would say. The apps seem to be working, so if you are desperate to get on right now you can try those. Otherwise, just go make a cup of coffee and a biscuit. These type of issues are usually resolved pretty quickly.
Yes, it's not something you can do yourself. At that link I've sent if you scroll to the bottom and hit Contact Us. Then a form opens up which you fill in with your bank details you want the refund paid into. Can you confirm you have done all that?
Morena Ngahuia. This is the link you need. https://help.trademe.co.nz/hc/en-us/articles/360007264531-Accidental-payments
Hi Sona. You can use this link to get the feedback removed. Hit "File a report" at the bottom https://help.trademe.co.nz/hc/en-us/articles/360007264271-Disputing-feedback-from-the-buyer