Callum

    Community Superuser
3187

Activity

Recent activity from Callum
  • Callum commented,

    Hello Lia. Sellers that are approved as dropshippers need to have it clearly stated in the description that the item is coming from overseas, which country is is coming from, and an estimated shipping time. If that wasn't there you should cancel the trade and report the seller to Trade Me. If they did have that stated, but you just didn't read it then you can still contact the seller and ask that you cancel the trade because you don't think it will arrive in time. In that case though it will be at their discretion if they do cancel and refund you.

  • Callum commented,

    Only advice I have is to set up automated FPO's via My Products. You don't have to do anything then. They offers are sent out automatically without you seeing who they are going to. When the offers close with either a sale or nobody accepts it, the item is then relisted. I had a buyer who watchlisted 1000s of my listings every time for nearly a year. I had know idea until they eventually bought something and told me. In that case it turned out to be a Uni student doing some kind of research for their degree. You can't stop people watching your auctions....... However if it REALLY bothers yo...

  • Callum commented,

    Hello Mike. If I am understanding you correctly here that could be simply because the seller hasn't added their bank details to the automated payment instructions system. It's optional. Some sellers (I don't know why) send payment instructions via a separate email after the auction has closed. Some sellers don't have bank details at all. They prefer all purchases to be made with Ping. So you won't get a Direct Bank Transfer field there either.

  • Callum commented,

    Hello Tony. Are you sure the seller hasn't refunded you? That would be the only reason I can think of this case would have been closed. You might want to check your Ping account to see if that's what happened. Otherwise you can contact Trade Me and speak to someone using Live Chat. Have your Dispute reference number ready so they can look into it for you.

  • Callum commented,

    Hello iaso. Much like if you trespass someone from your shop, you can't stop them walking past and looking in the window. They can't ask questions, buy the item,or interact in any other way so just ignore them. Letting them get to you will mean they have achieved their desired result. I have no clue who is watching my items, and don't really care. I'm only interested in sales not watchers :) Also don't forget items now stay on watchlists when relisted unless they are removed from the watchlist by the person who added it. So they might not even really know the item is on their watchlist if t...

  • Callum commented,

    Yep. They are going through to requests for me. But as you say, nothing actually there. Always so many non-compliant listings after a "no success fees Sunday"

  • Callum commented,

    Hello ben. That one is well known issue that has been happening for years. The solution is at the link below. https://help.trademe.co.nz/hc/en-us/community/posts/4413127878029-Unable-to-list-item-Very-frustrating?page=1#community_comment_4763759019161  

  • Callum commented,

    Hello Pamela. I have been creating new listing today without issues. Just did a quick check on some to see if I can edit them. All seems OK here on desktop for me. Trouble is there are many ways to interact with Trade Me now. App, Desktop, Old, New. So perhaps it depends on exactly what you are doing and how you are doing it?

  • Callum commented,

    Yes the number is long gone. Was this buyer talking about something that happened in the distant past? All 0900 numbers require a blurb before connection that it will cost.So they would have been made aware of it. If your buyer said they spent over $100 that means they were on the phone to Trade Me for close to an hour. I'm struggling to think what kind of issue would require a call of that duration. As always, when you hear things second hand from someone else it's wise to not always believe that 100%...........

  • Callum commented,

    Hello Ray. We will perhaps need some more info here. What are you trying to list? Are you getting an error message? Are you listing on Desktop or the App? Having Ping or not shouldn't be affecting anything here.