If you've tried to resolve the dispute and are still left with unfair feedback, you can report it.
Attach relevant info, such as:
- screenshots of correspondence between you and the seller
- proof of payment if you've paid outside of Trade Me.
As a buyer, you're expected to:
- make contact within two working days, pay for goods purchased within a week of the auction closing and receiving payment details.
- send your delivery address (where applicable) within a week of the auction closing.
You can respond to feedback through the ‘post response to this feedback’ link beneath the feedback you have received – this will appear alongside the member’s comment on your feedback page.
If you feel like you've been left with unfair feedback from a seller – we can help.