Thanks everyone! I have just told Trade Me my side of the dispute so hopefully I will have an outcome soon. From this point on, I definitely would not recommend using Aramex for shipping and I will not be doing so in the future. Their inability to respond to enquiries is frustrating for buyers and sellers, putting both parties in difficult positions. The rules around refunds and who is responsible for what is too unclear and has limited protection for sellers who simply want a cheaper shipping option for their buyers. Aramex's delivery service is simply not good enough, especially from what...
I sent a package with Aramex and the tracking says it has been delivered (left in mailbox). The buyer contacted me and said they hadn't received it yet so I contacted Aramex. Before hearing a response from Aramex the buyer got extremely annoyed and lodged a dispute with Trade Me and left very negative feedback because I wouldn't refund them before hearing from Aramex. As I do not believe the mess up in delivery was my fault, and because Aramex is still not responding to my enquiry after a week, should I refund the buyer myself or wait for Trade Me to settle the dispute. I don't think it's f...