Not receiving Trade Me confirmation email when I've sold an item

Hi Daniel. I've looked behind the scenes and the messages have been sent - the issue is they are undeliverable because they have been detected as spam and that's the report we've received back. I understand that you've not made any changes and there have been no issues up until now, but the messages have been sent from Trade Me in the usual way. Try again to add those addresses above as safe senders on your email, and see if you can edit your spam filter. If this persists, the next step would be to contact your email client.

Back to have no emails via trade me again. I deleted my spam today & since then i receive no emails from trade me.

Last time this happed trade me fixed it from their end. I than found my emails going to my spam so i moved my trade me emails from spam in to my in box & was all good. So hopefully Trade me can sort this problem out again. 

Hi Mr T, just pop over to our Contact Us page to get in touch with the team and they'll be able to help with this

Hi trade me I am currently not receiving email from trade me please help

Hi Paul, have you followed the suggestions on the previous page and added those addresses as safe senders?

I have stopped receiving any TradeMe email a few days ago.  They are not ending up in spam folder and mailbox is not full (there's almost a TB free space).  I have trademe.co.nz whitelisted.  Treat Me emails are still coming through but BidBud emails are not.

Hi Hrvoje, BidBud emails aren't from us, but our team can look in to the back end and see if they can spot why the emails from us aren't arriving, just contact them here.

I know that BidBud emails aren't from TradeMe but since they use TradeMe data and I stopped receiving them at the same time when I stopped receiving TradeMe emails it seem to point not to emails not being received but perhaps emails not being generated because of some issue with TradeMe data.

Why have my notifications all of a sudden ceased being sent to me on my Hotmail account? 

Good luck at getting this solved. It has been happening to me for months. Nothing trademe has asked me to do works. It is their problem. Your emails go to the trademe spam folder and it keeps doing it. They want you to get another email provider which I have refused to do. All I can say is luckily I don’t sell a lot on trademe! 

Hi Jillian

How do they then expect us to Trade? I have an add up that looks like I am not getting any emails for. Do I get a refund? How do I get to talk to a real person, or even email them?

Cat, there is a link to the Trade Me Contact Us page above in a message from Hamish. I believe Live Chat is also useful for sorting out problems. In my experience you do get a response.

Hi Cat,

They may reply to you on this page about this. Or you can contact them, at the bottom of this page is a contact us. 

I'm also experiencing issues. I posted up about my issue and got pointed here by Trademe Community Admin Lucy.

I'm not getting notifications of questions on my auctions, or from sales. I test my email address from different email clients and I get those. 

The advice to have those emails set as safe-senders... there is no such ability in Gmail. Unless you create a specific filter and say "Never Block". However it's not a case of the emails being sent to spam, it's a case of the emails not even being receieved. If they were being sent to Spam, then yes of course it's an easy fix.

Yep, this is happening to me again also and I have a lot of auctions about to close. I had this happen a few months back and went through all the rigmarole of checking the TM addresses and ensuring they were whitelisted etc. Even changed email address again, but that hasn't worked this time. 

I started to experienced the same problem 5 days ago. Have I can't received any notification (unsold, asked questions) from trade me. I had to keep checking the history which is very inconvenience, consider Trade me charge up such a high fee. I have contacted trademe, but no response. I have done all they suggested, adding all the emails to safe list, but still the same. Very frustrated. I think trademe must has disabled some function. Seems I can still receive from trademe@email.trademe.co.nz, but not from mailer@trademe.co.nz. Trademe, please fix this problem!!!!. We pay almost 8% for the trade. We need a better service 

With Outlook. Not receiving notifications/emails from 
- favourites
- items sold and unsold
- questions on items we have for sale (appear on our selling page but NOT in our emails).
Have added addresses to our safe senders list as suggested by Trademe (ie mailer@trademe.co.nz etc) - no change.
This happened about a week go - we had not made any changes to our Trademe  account before this problem occurred.
Have asked Trademe to check that we are not in their spam folder.
There is obviously a lot of frustration out there from people who have been with Trademe for a number of years. They need to sort this out!!!
A great problem for Fair Go to look into! Have sent this to live chat as well. Awaiting a reply.
Mark

Good luck, I've done everything Trademe has asked me to do, except set up a new email address. I feel why should I when the problem is theirs, I have used the same email since 2006.
I haven't received emails for months, so I check Trademe most days, luckily I don't sell much. I have contacted Trademe several times, they just say my email address goes to their spam folder, I presume they put it back into the system but nothing changes!

Funnily enough, I am getting the notifications to new comments on this thread!

Another funny thing is I can still get their promotion email, ask me to upgrade my selling by paying more.... Their customer service sux. Wrote them couple emails, only got confirmation emails, but no reply after that. How come they never have problem to deduct successful fee from our account?? I guess they only maintain that function...

Instead of asking us to add tones of their email...why don't they just use another email to notify us?????

Paul, you will receive the notifications from here as they don't come from Trademe, but from noreply@trademesupport.zendesk.com

That’s right Paul, it’s the only emails from Trademe that I get! Weird! 

Hi all, emails from Trademe are now appearing as they should. Hopefull yjtis will continue. I went on live chat and after a few days got this back from Trademe.

"Sorry to hear that you're having trouble getting emails from us. I've had a look behind the scenes and can see that our system has definitely been emailing you however I can see that our emails have been marked as spam. I've cleared that up now so you should start receiving your emails normally from now.

Interesting that the problem only started when Trademe created a new look page. If the problem still persists the only other possible solution is to contact your own provider to clear Trademe with them as "not spam". Good luck.

Same problem. 19-and-a-half years of it being fine, now I get all the promotions emails sent to the gmail linked to trademe, but no offers from sellers, successful purchase notifications, etc. I can't change the email address on my account to my main work address because it's already been used for a trademe account (like, for a week, 20 years ago) and I have tried to resurrect that account but of course forgot password, so they are sending one to my main work email, but nothing turns up. I have no blocked email senders, and nothing in spam. So because I can't get questions, payment requests, etc, i can't use Trademe. I don't want to create yet another email address, just because Trademe has a software bug.

Why does it have to be this hard? 

Chris, some members are finding a solution on live chat help.

Great! Where do I find that?

Haha. look in the help section, type ``live chat'' in the search box and you'll find it is not always available, it appears as a bubble on the Contact Us page ONLY when someone is available.

 So maybe try emailing questions to get someone's attention first. Start at HELP section, I suggest.

No  notifications from Trade Me for 2 - 3 weeks. Why has this stopped?

I don't know what has changed, but as of yesterday (9th June 2022) I have started receiving the notifications again!

Can anybody else also advise accordingly

Same here. 16 years, no problems. Early this year I suddenly stopped getting TM emails through my personal email account. Complained to TM, tried listing addresses, etc (all the fixes mentioned above) - nothing. 'Lucy' doesn't seem to admit it's something wrong between Trade Me and email servers.
Eventually I  changed TM to my Yahoo business account. This worked for the last couple of months, but emails just stopped again 4 days ago. 
I have stuff to sell! And don't want to annoy people I'm buying off. And like the rest of you I don't want another email account. I particularly don't want GMail. Trade Me - please sort this out!