Lucy

    Trade Me staff - Community team
1192

Activity

Recent activity from Lucy
  • Lucy commented,

    Kia ora Mary. If you're not able to trace or recognise a credit card transaction, it's best to get in touch with us asap - I can see you've reached out on chat to get that checked out, and our agent is waiting for some additional info about the charge. Thanks 😊

  • Lucy commented,

    Great. Thanks Donal! 

  • Lucy commented,

    Kia ora everyone. Thanks for your feedback on this. This change is one of our steps towards a more responsive and accessible site. You can continue to use the ‘Desktop site’ link at the bottom of the page where available. If you'd like, you can have a read here about why we're making these changes. 

  • Lucy commented,

    Kia ora Donal. Is this still an issue for you today? 

  • Lucy commented,

    Kia ora everyone. Thanks S for that update - I was just popping in to pass that on to you all. 😊I'll ensure any feedback is sent to the right place should anyone wish to share. Thanks.

  • Lucy commented,

    Kia ora Jo. We do read these posts and comments, and this feedback has been passed to the Content team. 😊 Thanks to Gary for the wonderful guidance here. ❤️

  • Lucy commented,

    Kia ora everyone.Looping back here with an update - we’ve now rolled out multi factor authentication for logging into your Trade Me account. This is an optional setting you can enable from your My Trade Me page.Please check out this article to learn more about using it, and our site announcement here.

  • Lucy commented,

    Kia ora everyone.Looping back here with an update - we’ve now rolled out multi factor authentication for logging into your Trade Me account. This is an optional setting you can enable from your My Trade Me page.Please check out this article to learn more about using it, and our site announcement here.

  • Lucy commented,

    Thanks everyone. I'll flag this with the Content team to review the wording on the Help article.

  • Lucy commented,

    Kia ora Phil. Sorry to read about the issue that you came up against yesterday when trying to book that courier. I'm pleased things went more smoothly today. If you notice this happening again, please get in touch on chat so an agent can take a look into things for you. Sometimes there can be a quick adjustment to get things off the ground; other times there might be an issue on our end or with our courier partners. Thanks so much for the update. 😊