Need help talking to someone!
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S Community SuperuserKia Ora celeste138,
Did you make a Manual or Automatic transfer out? - Can you still see the funds in your Ping account?
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S Community SuperuserThere is currently no other direct means of contacting a staff member other than the initial chatbot which you've left messages with. - Depending on which withdraw option you chose and whether the funds are still showing in your Ping account tells us where in the process your funds may be.Verification is processed in Business days, weekends excluded. As you've made contact already through the chatbot check the status of this through 'My Requests' Top Right of community help pages, including this page, the subject line will show the status at the end of the line - you can click into the subject line to add an enquiry there, reply to the email you would have received when you interacted with the chatbot Or return to the same Chat. - Multiple different requests about the same issue will be closed so ensure you select an active one.You'll want to advise your Buyer you're awaiting a staff member to process verification, you'll keep them up to date and send the item as soon as verification clears. - Items should be sent once you see the funds in your Ping account, this is Ping T&C's However I understand you're awaiting the funds to afford the shipping cost. - I hope this clears quickly for you from here.
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Yep welcome to the club, over 17 days now for me waiting for verification and still waiting. its an absolute joke. My advice, do not send the item. its not your fault TM dick around
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There are actually no more real people anymore, anywhere
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MichelleTrade Me staff - Community team
Kia ora everyone, if you haven't received a Ping withdrawal check your Ping balance to see if it has ben transferred out, once your balance has been transferred out it can take up to a couple of days for banks to process payments. If you've tried to transfer your balance and it hasn't been transferred out, check your emails to see if the team has been in touch for more information, sometimes we'll request ID. If you sell an item using Ping while your balance is in the negative, the money from that sale will automatically go towards clearing your balance.
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Hi Michelle,
I completed my First AML identity verification on 19 October, and the website confirmed that all required information had been submitted.
However, my account still shows "Identity verification: In-progress". My Ping balance is $0.00, and my withdrawal of $1,222.62 still hasn't arrived in my ANZ bank account.
Could you please tell me how long identity verification normally takes? Once it is approved, how long will it take for my money to arrive?
I've already contacted support several times without a response. Would you be able to help escalate my case?
Thank you!
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Michelle
Kia ora nobu15, if you have sent the requested information to the team and they haven't asked for anything else, and if your Ping balance is $0.00, then your Ping balance has been transferred out to your bank account. This can take a couple of days, depending on the bank. I'll let the team know you've been in touch.
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Hi, I urgently need a Trade Me employee to help resolve this issue.
I completed my First AML identity verification on 14 October, yet my $1,760 Ping withdrawal was cancelled on 19 October, and my withdrawals are now disabled.
I’ve submitted multiple support requests and a formal dispute (#5799475), but I’ve received no proper response. Some tickets have even been closed without resolving anything.
This is extremely frustrating and unacceptable. I’m flying overseas in just a few days and urgently need access to my money.
I need an actual employee to contact me, explain what’s happening, and resolve this immediately. I’m tired of receiving no response despite repeatedly asking for help.
Please treat this as urgent.
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