Kia ora adventurer6, can you get in touch with the team with those listing number examples, so we can have a look to see if the fixed price offers have gone out.
Kia ora carsonlinenz, Gary's advice is really comprehensive, thanks for giving it all a go. I've passed this on to the team to follow up with you, since this is still an issue. Keep an eye on your emails.
Kia ora livinglife1999, sorry, I should have been clearer, but AJ has clarified. Just one or two examples with screenshots is all we need so that we can have a look into it.
Kia ora livinglife1999, can you get in touch with the team with the listing numbers and screenshots for the listings where you're seeing this happen, it could be a bug.
Kia ora thecamphorchest, sorry to hear you've been charged twice for the scheduled end time for some of your listings. Get in touch with the team using the blue chat bubble to the bottom right of the screen, they will take a look and sort those fees out for you.
Kia ora imadeyouthink, yes, the success fee refund process you used does still send the buyer an email at this stage, even though there is no success fee to be refunded. If the buyer paid by Ping and you end up refunding them, any service fee they paid will be automatically refunded.
Kia ora Gary-NZStocked, yes, it is a work in progress, some of the features are not yet available or fully functional on the new system. Where features are missing it reverts back to the old system so that you are still able to access them. The team are continuing to work on it.
Kia ora flossy21, what S has said is correct. However to add to the confusion here it looks like your seller has refunded you via Ping, service fees are refunded automatically when a seller fully refunds a Ping transaction.
Kia ora S, sorry, I don't have a list of categories where this has been rolled out to, but as an example it is in Art supplies & equipment.
Kia ora L and Howold, you can use 'Tell us what you think' to give us feedback on the changes to the site. We're always keen to hear from you.