Kia ora flossy63, have you done all of the usual troubleshooting tricks and tips? I can pass this on to the team, as a potential bug, did it happen with just one listing or with multiple listings?
Kia ora askham72, is this happening while you are creating a listing or are you editing one? How are you trying to do this, on your computer or using one of the apps? You can also try our help page Trouble adding photos or videos to your listing.
Kia ora Callum and marriott76, I've passed your examples of this and the screenshots on to the team to look into.
Kia ora hoonz3, generally you can't contact a seller to organise viewing before you buy, unless it's a classified or vehicle. We don't allow members to put their contact details on the site. You can use the photos and Questions and Answers to get more information about the goods, we expect sellers to fully and accurately describe their items. If you win the auction and the goods aren't as described you can either not go through with the trade when you go to pick up or contact the seller to resolve the trade. You can even discuss that with the seller in the Q&A up front.
Kia ora Jeanw123, if the team have requested information from you, you'll need to provide that to them. Once they have all the information they'll be in touch, keep an eye on your emails.
Kia ora everyone, I've passed your feedback on to the team who deals with the Favourites emails.
Introducing a safer, easier way to handle payment for shipping, and changes to Payment Instructions for casual sellers. 24 August 2026 To make arranging shipping payment easier and safer, we're launching a new feature that lets you request shipping costs directly on Trade Me.What’s changing? A new "Send shipping costs" featureIf your listing has shipping set to be arranged after the sale, casual sellers can now simply click 'Send shipping costs' right from the sold listing page. Your buyer will then be able to make a secure payment via Ping from the listing to cover the cost. No bank...
Kia ora ventreaterre, we recommend paying by Ping (or Afterpay) so that you are covered by Buyer Protection for eligible purchases (we removed bank transfer as a payment option earlier in the year when we removed success fess for casual sellers). However if you win an auction where shipping is to be arranged with the seller you'll need to pay for shipping separately via bank transfer, or the seller can set up a new listing that has the correct shipping for you to pay for the total with Ping.
Kia ora marriott76, if you get in touch with the team and give them the listing number they can look into it.
Kia ora cuteanimals96, sorry to hear you're having trouble accepting the offer. I've passed this on to the team to help you with.