Michelle

    Trade Me staff - Community team
127

Activity

Recent activity from Michelle
  • Michelle commented,

    Kia ora everyone, We ran a survey with hundreds of buyers and most buyers responded that they add expired watchlist listings back to their watchlist when an item is re-listed by a seller. We made the change recently to save buyers hassle from having to re-add items they are interested in to the watchlist again to simplify their shopping experience. We will continue monitoring the sell-through-rate of relisted items.We would discourage sellers from creating a brand new listing as those who are interested in your items may think you have already sold your item.

  • Michelle commented,

    Kia ora Sandra, this one is a known bug for us. Sorry, we aren't able to edit the end time from our side either but I have refunded the fee you were charged. If you want to withdraw the listing and start a new one, with your preferred end time, hop onto live chat and someone can help with that. 

  • Michelle commented,

    Kia ora,  Sorry for the trouble – we’ve made a few changes recently: We’ve updated some My Trade Me pages to our new-look site. The options available on the listing cards in these folders may change depending on the stage you’re at with the trade, and you’ll find all the post-trade actions from the listing page. If you have feedback about the new design, please send it through the ‘Tell us what you think’ link at the bottom of the page. We’re also upgrading some background systems that power Trade Me. While we do this, some features like feedback are temporarily unavailable for a small num...

  • Michelle commented,

    Kia ora, thanks for all your feedback on the automatic watchlist feature. We’ve updated the Watchlist help page with more info on this. Sorry to hear about your experience. We keep our team updated about any changes we roll out, we followed up and everyone should be across this one.

  • Michelle commented,

    Kia ora, thanks for your feedback – this is something our tech team are investigating for our new-look site. Until it's available, you may be able to use the 'Desktop site' option at the bottom of the page to do this, or try out a selling tool like My Products which will automatically relist for you.

  • Michelle commented,

    Kia ora, we know members want to be able to change usernames and that you'd like it to be easy. Today we rolled out an improvement, you can now change your username yourself if your membership is not in-trade. In-trade members can still apply for a username change. You can find out how to change your username here.

  • Michelle commented,

    Kia ora Fran, sorry to hear you're having problems, you definitely need to be able to post feedback. Can you get in touch with the team on live chat with your listing numbers and someone will help you out.

  • Michelle commented,

    Kia ora everyone, thanks for sharing your feedback here, I've passed it on to the right place also.

  • Michelle created a post,

    Our site was out of action for a bit this morning, and we're now up and running as usual. 3 July 2024   Our site was out of action for a short while this morning.We're really sorry this happened. Our team has fixed things and we’re now back up and running as usual.Any auctions that were unable to close between 10.54am and 11.45am have been extended by one hour.If you have any questions please get in touch with our Customer Experience team.

  • Michelle created a post,

    Our rates have changed for NZ Post options within 'Book a courier'.   This is a heads up about a rate change for NZ Post options within ‘Book a courier’.New Zealand Post has increased prices across their products from 1 July 2024.From 1 July the following GST inclusive pricing will apply: Very small / DLE bags will start at $6.90 Small bags will start at $8.30 Medium bags will start at $10.20 Large bags will start at $15.40 Boxes will start at $7.85 The rural surcharge will be $5.70 The estimated rates and calculator on Trade Me has been updated with the new prices and can be used to calc...