Michelle

    Trade Me staff - Community team
1895

Activity

Recent activity from Michelle
  • Michelle commented,

    Kia ora nobu15, if you have sent the requested information to the team and they haven't asked for anything else, and if your Ping balance is $0.00, then your Ping balance has been transferred out to your bank account. This can take a couple of days, depending on the bank. I'll let the team know you've been in touch.

  • Michelle commented,

    Kia ora S, I don't have an update on this but I have passed all of this feedback on to the team.

  • Michelle commented,

    Kia ora everyone, if you haven't received a Ping withdrawal check your Ping balance to see if it has ben transferred out, once your balance has been transferred out it can take up to a couple of days for banks to process payments. If you've tried to transfer your balance and it hasn't been transferred out, check your emails to see if the team has been in touch for more information, sometimes we'll request ID. If you sell an item using Ping while your balance is in the negative, the money from that sale will automatically go towards clearing your balance.

  • Michelle commented,

    Kia ora SpruceSpruce, I've sent you an email you can reply with screenshots, also try a different browser and see if you have the same problem.

  • Michelle commented,

    Kia ora SpruceSpuce, have you tried the troubleshooting tips? When you go to create a listing you should be able to choose to either continue with a draft, or create a new one. Is it the draft you're trying to edit, can you send the team a screen shot or recording of what you're doing so we can see what's happening for you.

  • Michelle commented,

    Kia ora djh.recording, I've removed your personal details from your post as this is a public forum so not safe to pop those on here. It's great to hear you're enjoying the site and decluttering, we love sustainability and the circular economy. I've also passed your suggestion on to the team. In the mean time Senior Net run workshops including on how to use Trade Me, it might be an idea to chat to the activities co-ordinator at the village, if you have one, about getting them in or maybe running a decluttering workshop to help people get started.

  • Michelle commented,

    Kia ora krys_red, I've passed this onto the team for you now.

  • Michelle commented,

    Kia ora nat47, do you use any browser extensions and what internet provider do you use? 

  • Michelle commented,

    Kia ora everyone, I've passed on this feedback. "Tell us what you think" is a way for us to get feedback on the site and is seen by different teams, there isn't a team that responds. 

  • Michelle commented,

    Kia ora nat47, can you give me a listing example where you've been limited to only adding a small number of photos at a time, so I can pass this on. Also were you on the desktop site, which browser do you use? Or were you using one of the apps? Have you tried the troubleshooting tips, if using desktop try the app and vice versa, update app or browser version etc.