Kia ora everyone, 7 day listing duration is the default, if you're choosing to schedule an end time, or end your listing the next day, or have more than 7 days duration the scheduled end time fee applies. Listing durations between 2 and 7 days can be chosen without incurring a fee. Callum and Flossy63 have given great advice here, My Products does have the handy feature of being able to schedule end times without the fee.
Kia ora anthonyc1, open up the listing in your sold items, to the right you'll see a box that says "if the sale falls through" which gives you the option to relist. The advice from S above is spot on for applying for a success fee refund.
Kia ora ptchevy and Callum, the listings not showing the Combined shipping banner are created on the new platform, where as the ones showing Combined shipping are created on the old platform. Anything created on the old platform with Free shipping shows as Combined shipping as well because there is no additional cost to the buyer whether they are combined or shipped separately. You're right Callum, the apps do display the listings differently, with the banners not showing on either iOs or Android.
Kia ora shortsbandy, are you trying to pay with a card that you already have saved, or is it a new one? What things have you tried already? Have you tried the troubleshooting tips for clearing cache, cookies etc. Are you getting this on the desktop or app, if it's via the desktop can you try with the app and vice versa. Are you able to transfer from Ping account to your My Trade Me account?
Kia ora ptchevy, are you able to edit the listing to remove the combined shipping option? What's the listing number we can take a look.
Kia ora, Our Trust and Safety team do perform checks on first-time or large Ping payments. The code they've requested will be attached to a 1-cent deposit into the bank account your payment was made from. Here's the Help page explaining the process in more detail
Kia ora, you can find information on listing and relisting vehicles on our help page.
Kia ora honornz247 and shortsbandy, how are you accessing the account top up page, is it directly via My Trade Me, are your details already saved or are you using a new card? If you are using the desktop site try using the app and vice versa.
Kia ora toolwarehouse, good spotting! Thanks for sharing this here so other members can also check their Ping statements, and good to know that it has been fixed up too.
Kia ora flossy63 and James, we send out product safety emails to sellers of relevant goods, as a reminder to check that products are compliant and ensure sellers are aware of their responsibilities.