No option to offer if trade is not completed?
I have agreed to not complete a sale with a member as she realised she already had the book in question, but is buying others from me instead. However, there no longer seems to be an option to offer it to the other bidders/watchers, or even see who else bid on the item. Is this another lost feature in the new system? Is my only option to relist?
The buyer was also struggled to bid on all the auctions they wanted to as when relisting multiple items, the new system has them all closing at the same time rather than staggering them like they did in the past (like 1 minute intervals from memory). It seems both sellers and TradeMe might be losing money with this. I don't really want to individually relist everything at intervals!
Thanks in advance :)
-
Callum Community Superuser
Hello sammycat. Correct. You can no longer see who you are making offers to. You should be able to make an offer if there are people who have the item on their watchlist. I guess there is a possibility that isn't functioning 100% correctly yet on the new system if Trade Me think the book has sold like in this case.
If you are listing items in the standard way the ending time should be exactly 7 days down to the minute (or whatever number of days you select) from when you listed it. If you are using a listing tool like My Products and activating listings in bulk rather than individually they will all end at the same time.
0 -
Hi Callum. Thanks for your reply, but your answers don't clarify what I asked.
In terms of offering, I'm aware on the new system that you can't see who you're offering to, which is annoying in itself given that I used to not offer to people with bad feedback or who were serial watchers. In this instance I am talking about offering an item that sold but has not been completed. In the old system, which I can still see through my In Trade account, there is a section with options if the sale falls through including making an offer to other watchers/bidders. In the new system this appears to have disappeared, so I can't offer the item to people I know wanted it (because they bid on it).
My other comment related to items that have been re-listed using the quick relist feature. In the past they were staggered so they didn't all finish at the exact same time. This only caused an issue this time because they were part of a series and auction only (no buy-now), normally it's not a big drama.
I guess I need to put through feedback to the team. So many of the 'improvements' seem to be aimed at simplifying the site, but also end up removing useful functionality.
1 -
S Community Superuser
Kia Ora sammycat,
If you go to the very bottom of the page whilst in your Sold items and select the words 'Desktop site' this may take you to your 'Account Details' page - selecting 'Sold' in the left banner menu from here may take you back to the original Desktop view where you may find the options 'If the sale falls through' and allows you to make the FPO's. - I can get back to the original desktop this way though am aware it may not work for everyone. - Cheers.
0 -
sammycatEdited
Thanks for the idea S, no luck unfortunately. I was using the desktop site on a laptop, but I did try that through chrome on my mobile and then into the desktop site. It only shows my current listings, both the sold and unsold show nothing at all, so I can't test that theory! :)
0 -
Michelle
Trade Me staff - Community team
Kia ora sammycat, sorry for the inconvenience, Fixed Price Offers for sold listings is one of the features that are temporarily unavailable while we are updating to the site. The workaround for the time being is to relist. Maybe your buyer can let you know which titles they are wanting and you can create a listing with that bundle for them to purchase in one go? You can read more about the changes we're making here.
0 -
How long is "Temporarily unavailable", do you know Michelle?
Some of these matters have been ongoing for well over 18 months now with no end in sight.2 -
Michelle
Trade Me staff - Community team
Kia ora Howold, I don't have a timeframe to offer, the upgrade is happening gradually with teams here continuing to work on rolling things out.
0
7 comments
Date
Votes