We're upgrading some of our systems

• Why we're upgrading Trade Me
• How we're rolling out the system upgrades
• What you need to know about the changes
• Give us feedback

Why we're upgrading Trade Me

• Like any website, it's necessary to complete upgrades from time to time to maintain a modern, secure platform.
• While our site is working just fine, some of the systems behind the scenes are out of date and complex. Completing these upgrades means we’ll be able to introduce new features we couldn’t do on the old platform, and move faster.

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How we're rolling out the system upgrades

• We’re rolling out the system upgrades category by category.
• This upgrade is being completed in steps, over time to minimise disruption to users.

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What you need to know about the changes

• The way Trade Me looks and feels isn't changing – for the most part, you won't be able to notice any difference.
• Some features may be temporarily unavailable on certain listings from time to time. If a feature you want to use isn't available on your listing, check out our help pages as there will likely be a workaround while we iron things out.
• Trades via our new system will have a different reference format (KP-12345 rather than P123456789) and updated emails.
• In-trade sellers and selling tools are unaffected at this stage.

We’re aware customers are having some issues with the following features. Follow the links below for a possible solution:

• Success fee refunds
• Estimated courier costs in the list flow
• Book a courier for your sold items
• Ability to change the category your item is listed in
• Ability to add a buy now to an existing auction
• Send a Fixed Price Offer
• Request a Fixed Price Offer or Relist
• Quick relist

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Give us feedback

If you have any feedback or suggestions, our tech team would love to hear it. We can't reply to all feedback, but the team does read them all. We use this feedback to help us know what’s important to you.

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