I do not want to be involved with ping!

Kia Ora swashbuckler,

You will need to transfer the Ping payment into your NZ Bank account. Any new listings you create you will need to unselect Ping as a payment method on the Price & Payment page as you are entering your prices. - The inclusion of Ping as a payment method was rolled out to all Members in October 2023. - TradeMe don't refund Ping payments, it is the Seller who does this however in this case your Buyer has purchased on the pretense of Ping being an option which they may not have purchased otherwise.

Follow the Help file below on how to set up the transfer of this payment to your Bank account...

Transfer out your Ping balance – Help - Trade Me

To make contact with a staff member we now have to leave a message through the Bot Chat system and await a staff member to contact us back during manned business hours.

 Contact our Support team – Help - Trade Me

Yes, like S says. If you had Ping enabled as a payment option you can't really demand the buyer pays by a different method. You can ask them to, but it would be their choice. Then you would have to refund their Ping payment. That can take a few days for the buyer to get it back. So it would be pretty messy for both parties.

The far easier way to resolve this is just take the Ping payment, send the item, then unselect Ping going forward on future listings if you don't want to accept it. 

I was attempting to relist an item we have for pick up and we have no interest in the additional charges incurred when a buyer chooses to pay via Ping. We are extremely disappointed TM have decided to make Ping compulsory for the seller to offer as a payment option. It would not be so concerning if the buyer paid the additional fees and acknowledged inconvenience of the seller waiting for payment to appear in their bank account. We are leaving TM. As an occasional seller it makes no sense to up the listing price on the chance I will be inconvenienced by the buyer paying via a payment method I never wanted to select.

Note - could be a poorly thought out promotion from TM to make Ping payment compulsory for sellers but I certainly could not remove Ping from an attempt to relist a listing that closed without Ping being offered. I was editing the relist pricing and noticing Ping appeared as payment option for buyer by default. I was put off trying ‘quick relist’ then editing incase I was stung with a withdrawal fee to stop the auction going live. The seller should have control on payment methods and the buyer should pay payment option costs. If buyer has safety concerns or want to pay additional fees for ‘safety’ then that is for them. With our feedback and pick up option all arrive with cash or Internet transfer made.

Don't Leave Tintin. I have gone into and discovered that when entering an item you can uncheck the ping box. Plus I have altered my payment instructions which is sent to the buyer. First words are," I do not support or accept payment through ping! Yes protect your feedback.

Thanks swashbuckler but the situation has potentially changed now. I did a listing earlier today and yes you could ‘unselect’ Ping payment. My issue is I had another item to relist (had paid for two relists with gallery promotion). I wanted to drop the relisting price so when editing that noticed Ping payment method was preselected and greyed out. I could not unselect it. The item was pick up so previous auction was Cash or Internet Banking Deposit. Only Cash and Ping remained and you as the seller are charged an additional 2% something fee when a buyer pays via Ping. I am already selling at a low price and can’t afford to increase the price on the chance a buyer opts to pay via Ping. This is essentially a ‘PayWave charge’ situation where I don’t want to increase my charges in order to cover a fee I never wanted to offer as a payment method anyway.
I get the safety marketing but it also undermines honest seller / buyer relationship.
Essentially TM have emailed about a promotion today saying no success fees with Ping payment option and it has removed the ability of the seller to say no thank you, I will pay the success fee and not be pulled into trading data manipulation.
Other Marketplaces exist where you are not exposed to credit card companies like Visa setting up voucher processes that override you agreement on where your money goes. So I will remove my card details, let the auction I listed run and I already deleted the relist auction. So I will leave from selling on TM. As a casual seller of a few items I can leave. To force additional fees on your seller with removal of ability to edit payment options is telling me you prefer to deal with sellers you can hide your additional charges and poor behaviour with.

swashbuckler,

tintin4 is referring to a New Promotion which started today for the term of 12 - 22 February 2026.

My comment for their Post has gone into Pending status so in the interim I have pasted it below for you - anyone wanting to access the promotion page can type the blue highlighted words in the Help search bar to find it.

S - might be a promotion but interesting how I created a listing today and had no problem not offering Ping on it. I got to my unsold listing and try to relist it and the Ping payment is selected and greyed out. Casual sellers should not be burdened with misleading marketing. Promotion is trying to normalise Ping fees. Ping fees should be charged to those opting to actually utilise it, the buyer. Promoting it to sellers as an option is quite different…it is agreeing to taking a revenue hit should the buyer decide to use it. Pay Cash or Internet banking deposit no success or fees…but being forced to offer Ping is potential of Ping fee.
Just creates illusion of distrust between seller and buyer, and when selling items that are pick up that is manipulation.

We have had the same greyed out Ping showing only on a relist item, no Cash or Bank Transfer option despite the fact we had previously only selected the later 2 options.

Clearly there's a technical issue and someone is over riding our personal choices.

We appreciate and understand the rights of Ping to earn a living but please we are not interested nor are we interested in other 3rd party FINTECHS who must also comply with the same legislation/  regulations as long standing bank / financial services, including in relation to collection and storage of our personal information.

tintin4 The promo only applies to fashion, and home and living categories. 

Your fireplace is not in one of the promo categories. Therefore Ping is not pre-selected

Howold. There is no technical issue. Items created (or relisted) in the 2 promo categories will have Ping preselected and no ability to add Bank Transfer. Cash can still be selected. 

It is a technical issue and an over riding of our rights under The Fair Trading Act and Contract legislation.

It pays to read and understand long standing Legislation.

As an aside, read and understand the context for the National Cash Register Anti Trust Court decision in the 1970's where they too tried to coerce people to only use Digital payment system. 

The Fair Trading Act came into force in 1970's.

Same era, same sleight of hand Anti Trust behavior by those world wide Controlling Finance and Banking Sector.

I've answered on your other post Howold. The FTA doesn't apply to casual sellers. So it has no bearing here........

Commerce Commission already examined the mandating of Ping. No action was taken so you can assume it is OK. 

Howold - I guess you have more knowledge on this subject than the trademe lawyers and the Commerce Commission. Maybe take a case against them if you think you have a strong case against what they are doing. I know a lot of sellers (both intrade and casual) will thank you for it

So I have to include Ping as a payment option (its greyed out) does TM only sell products under $25,000 now?

Hello kinghitter01.Yes, I guess they had to place the limit somewhere. It might even be tied up in banking limits on credit / debit cards as well, so could be largely out of Trade Me's control.

Generally items valued over $25,000 will be pick-up items. So you would select cash as the payment method.  

If your buyer really wanted Ping, you could break the payment into separate auctions. So if it's $25,000 do an auction for $15,000 and another for $10,000 or whatever. That would have to be aware of potential problems around Buyer Protection there though. Buyers are only protected for $5,000 max 

Kia Ora kinghitter01,

Ping is greyed out for you on Listings superseding $25,000. as it's not an allowed payment option. All of your listings above this amount only have Cash as a payable option. - With the error message you're receiving clear your cookies/cache and check you're running the Latest up to date Browser/App version. It pays to run through the basic troubleshooting steps then if you still get the same error you can report this to TradeMe direct as it's preventing you from Listing Live. It may be a Bug in the system. - All the Best.