Hi Martin - I don’t use TM that often (I get frustrated as the process has got too painful) but I have noticed a limited selection appearing but I thought it rectified as you typed more of the address. My massive concern of late is TM generated emails that totally lack any address information from the buyer. So you receive an ‘buyer has notified their address for delivery’ and the address field is blank. Also received the same for payment detail as a buyer (account detail is blank). I have no idea what has happened to the TM platform but it has become unusable…

Please double check the TM entered address information matches on the PDF label as I just spotted an issue that shows some detail does not match. For example ‘name, street, suburb, Rangiora 7400’ provided by buyer appears as ‘name, street, suburb, Ashley 7400’. I did not edit the delivery address at all - Rangiora 7400 is the recognised address in NZ Post so really concerned why it changed to Ashley.

Another issue I have come across is PDF has slightly different addresses being selected. For example address on TM request says Rangiora 7400 but PDF says Ashley 7400. So confused how a label is not identical to information loaded in TM!

Same for me Cheryl…I know it is not good enough. I live rural and drive 20km to an agent so need to co-ordinate drop off but I HAD TO HAVE a barcoded label. It appears the manage my bookings portal is disabled. Maybe a positive sign a solution is nearby. I suggest using TM live chat - but it may mean rebooking with NZPost. Their process enables two options to access the PDF over Aramex that only emails an attachment. TM have admitted they are dealing with a bug so yes the ‘gliche’ is real 🙃 Your situation if involving a physical Aramex driver arriving to collect probably means they can prin...

As a footnote - in the past when I have written or printed the tracking number on both NZPost and Aramex parcels the drop off agents will not accept them. Maybe it is a small town / rural issue but without a barcode there is no accepting of the item. I used to try and say surely you as the agent can print a label and at both locations (noting one is an NZPost shop) been told a flat NO.

Funny how no two members seem to see the same screens. Maybe TM in the infinite wisdom of what can be have changed the process while addressing the issue of this known bug. As Gary suggests you usually get a blue download box or the above grey box with NZPost. Aramex doesn’t give those options it just says write the tracking and emails the label. I would phone the service provider directly and ask them to email the label. The manage your bookings list usually gives you ability to download the label with NZPost….I will see if I can get a screen shot of what I mean.

Hi Cheryl- I phoned my local Aramex depot and they emailed a label within 1hour. Elijah - NZPost is different to Aramex in that you can download your label from the courier booking manager ( you can switch to desktop view even with a phone / mobile device). So as you can download from TM you can then print or email..whatever because the PDF is downloaded to your device. Aramex is the hassle because their PDF is only accessible on the email (download access from the email). Several drop off agents with Parcelconnect network (Aramex) NEED a barcoded label to validate the drop off so a written...

For anyone coming across this issue using Aramex and definitely need the barcode…you can either ring your local Aramex depot and request a label be emailed (mine took a bit over an hour to turn up). Or the other option is request a refund and credit for the difference in cost from Trademe (using chat) and rebook with NZPost as NZPost offer download labels from TM courier manager. (Aramex is emailed PDF only with only option to contact them directly and wait).

I just phoned Aramex directly and apparently they can email the PDF barcode label to me. I checked the ‘manage bookings’ page on both desktop and mobile and my Aramex bookings do not show a ‘print label’ box. They only suggest writing the tracking detail.