ptchevy - or, as Callum has advised, you can use myproducts and no fee is charged
The only clear statement in there is that tradevine is for professional sellers. There's no clear statement about who can and can't use my products
Myproducts is for both professional and casual sellers so their opinion is just as important. If im not mistaken, its original development was actually for professional sellers
If you click into the product, it may tell you why has a listing failure. FPO = fixed price offer. This means you have set one
As the buyer has breached the terms of the contract, the seller probably has every right to cancel the trade. In which case the CCLA no longer applies
Im assuming your response is to S, due to the fact that Ive not stated its only your responsibility as a seller. However S did read it right and while I agree with you (and as stated previously), you both have a requirement to communicate. Clearly you did not, and maybe neither did the seller. Irrespective of this, I agree with S that the seller should refund your money. Trademe is not obliged to refund you, but they may never the less under compassionate or other similar reasons (outside their buyer protection), its not likely but its not completely out of the question. Good luck with that...
karirose Yes I agree, there is always obligations on both sides to make contact and resolve. As you havent answered my questions or provided all the information/details about contact, its hard to work out the exact blame here. However if they have not responded to your messages about pick up address then yes they also have some fault too. If you paid using PING you could try your luck and contact trademe about refunding, however you'd have to be able to prove your comms to the seller is as it should be.
The first question is what was agreed or stated re pick up on the auction? If nothing stated or agreed, then as S states, it should be within a week. Did you respond to their initial email? You sent 3 emails over the 5 month period? When were they sent and why did you let it drag on for 5 months without opening up a dispute with trademe? Did you check your spam/junk folders? When you try to ask a question on the current auction, what is the actual error message? Are you trying to put your contact details on the question (which isnt allowed)? If so, just try an initial question about it. If ...
TBH, the wording is the last thing Im concerned about. They can call the emails whatever they like if they actually had what they used to have and be actually useful - they need to show all the new listings that they used to show, and then a link to the rest if over 100 new listings (or whatever the previous ones used to do). This max of 10, even with a link is a bad idea. Id like to know the business reason this was changed. Yes I get trademe are going through the site upgrades, but this one is causing less items being seen and therefore sold. I makes no sense when your business income is ...