As the buyer has breached the terms of the contract, the seller probably has every right to cancel the trade. In which case the CCLA no longer applies
Im assuming your response is to S, due to the fact that Ive not stated its only your responsibility as a seller. However S did read it right and while I agree with you (and as stated previously), you both have a requirement to communicate. Clearly you did not, and maybe neither did the seller. Irrespective of this, I agree with S that the seller should refund your money. Trademe is not obliged to refund you, but they may never the less under compassionate or other similar reasons (outside their buyer protection), its not likely but its not completely out of the question. Good luck with that...
karirose Yes I agree, there is always obligations on both sides to make contact and resolve. As you havent answered my questions or provided all the information/details about contact, its hard to work out the exact blame here. However if they have not responded to your messages about pick up address then yes they also have some fault too. If you paid using PING you could try your luck and contact trademe about refunding, however you'd have to be able to prove your comms to the seller is as it should be.
The first question is what was agreed or stated re pick up on the auction? If nothing stated or agreed, then as S states, it should be within a week. Did you respond to their initial email? You sent 3 emails over the 5 month period? When were they sent and why did you let it drag on for 5 months without opening up a dispute with trademe? Did you check your spam/junk folders? When you try to ask a question on the current auction, what is the actual error message? Are you trying to put your contact details on the question (which isnt allowed)? If so, just try an initial question about it. If ...
TBH, the wording is the last thing Im concerned about. They can call the emails whatever they like if they actually had what they used to have and be actually useful - they need to show all the new listings that they used to show, and then a link to the rest if over 100 new listings (or whatever the previous ones used to do). This max of 10, even with a link is a bad idea. Id like to know the business reason this was changed. Yes I get trademe are going through the site upgrades, but this one is causing less items being seen and therefore sold. I makes no sense when your business income is ...
Hi, yes generally you would send it back first. This gives the seller the opportunity to inspect and confirm the faults. They are required to refund you the return shipping costs too, so make sure you keep the receipt for that and let them know the amount.
Hi If you go into your ping account, you can see the breakdown there. It will be for all the ping transactions since the last deposit made.
Im not quite sure how this would work, how could they force this? Not everyone logs into their account regularly, so at what point do they need to respond and how long does the seller need to wait before they can then relist the item.
With all the posts about first PING payment issues, maybe trademe needs to redo their instructions to help fill the gaps of understand. All of the posts on this should give them a good guide as to what needs to be added, and made more clearer.