cant get a hold of trade me customer service

Kia Ora Andrew,

Sorry to read of your experience with that Trade,

If you are only after the Buyer's information you can fill out a Statutory Declaration to obtain your Buyer's details required for the Disputes Tribunal / Small Claims.

Refer to the Help file: Making a Disputes Tribunal claim as a seller – Help - Trade Me

About midway down the page of the above Help file you have a Drop Down menu to information under 'I don't have the buyer's details' in which you can download a Statutory Declaration & read advice with further steps you will need to take to have these details released - this is subject to approval.

All the Best!

Hello Andrew. To request a members contact details you have to fill in the Statutory Declaration and send to Trade Me.

This is all explained in the help file. You don't need to contact Trade Me directly.

https://help.trademe.co.nz/hc/en-us/articles/360016383732-Making-a-Disputes-Tribunal-claim-as-a-buyer

Kia Ora Andrew,

I have been charged for withdrawal fees, I don’t want to buy the company, it was a free listing.

Hello Terry. There is a $3 charge if you withdraw most active live listings. This is to encourage you to not list items then withdraw them for no reason, or sell it elsewhere. However, if you have a genuine reason why you had to withdraw your item. (Like it was lost or damaged) You can contact Trade Me to see if they will process a refund for you. 

Kia Ora Terry,

All Listings can be withdrawn for free within the first hour of Listing Live - Not all Listings incur a withdrawal fee beyond the first hour though you can find which Listings are charged a withdrawal fee & the amount charged for withdrawing each Listing type through the Help file below...

Reference: Withdrawing listings – Help - Trade Me

It was not withdrawn I last hour it was a free listing.
Now you are chargeing eight hundred dollars for two listings and one only artical.

Terry we would need some more info here to help you. 

What kind of listing was this? There is nothing with a $800 listing or withdraw fee that I am aware of? 

Was this a vehicle, or 2 vehicles? 

When listing its not letting me pick what category

Not sure if you mean you can't choose a category to list in or if the category is just not there. There are many items eg cars, caravans etc that can't be listed using the apps, so you need to list via the website version of Trademe on your browser instead. If it's something else eg a suggested category comes up and you can't change it to another one, then that might be able to be fixed by using a different browser, clearing your internet temp files, etc. Some more specifics as to what you are trying to do would help.

I can’t do verification for ping payment cause I only have a kiwi access card and birth certificate

Kia Ora shybabygirlemz,

If you have an email from TradeMe asking for further information and you are unable to provide what they have asked for you will need to make contact with them direct. - Select the blue speech Bubble Bottom Right of your screen and follow the prompts from there. - All the Best.

Not receiving the activation code to activate the PAY Me for Afterpay as a seller only….

Kia Ora jjt2294,

Is this the first time you've registered for a Pay Now account and when did you register? - It can take a couple of days for the .1cent to turn up in your Bank account with the 6 digit reference code to activate your Afterpay account with.

I tried to lower the price on a listing item and due to my age was unable to take in the full picture. I saw EDIT LISTING and thats what I clicked on and got nowhere. I failed to notice that on the next line it said  Edit Price or words to that effect.

This is wrong and Edit price should be under a sub heading of Edit listing. How many older people have been foo,ed by this poor situation.

Kia ora sharonf2, I've passed this feedback on to the team. In the mean time do you need some help editing the listing? You can get in touch with the team for help using the blue speech bubble to the bottom right of the screen, or I can ask someone to get in  touch with you to get you sorted.

There is no need to contact me . I'm just saying that the way you have done it is not correct and will confuse elderly people who struggle to do an overview of the whole page but instead  just click on "Edit Listing" without noticing the second line where it says  Change price. Changing the price should be a sub paragraph under  "Edit Listing". Its probably a waste of time me pointing this out but you will be helping elderly people by making this change as wew all get a bit Tunnel Vision with age. It would be nice for you to advise me that the change has been made. Kevin