Hi team. Im after some advice. For my own privacy and security reasons, my payment instructions only includes my First Initial and Surname. This was never an issue until the banks have started doing name matches. With only that info, it will give the payer a warning stating its a partial match but will allow them to make the payment. Most people just pay, but on few occasions I get the buyer asking me for my full details or confirming the details are correct. My standard response is its just a warning and its ok to proceed. If they push further, I mention my feedback (high volume and very p...

Hi there Sorry for the long post. I'd like some advice on sending items non tracked. Some items I sell fit into the stamp postage sizing and I currently offer this as a postage option, along with tracking options. It is cheaper than sending any other way, especially if rural as it doesnt attract NZ post RD fees. Because of this, tt's always being popular however I have noticed since the financial crunch its being selected more. I don't find that using this service is any quicker/slower than seding tracked, nor any more reliable (ie whether it arrives or not). In the past, NZ post have compe...

Hi, what is people's views on payment on pick up? I only have bank deposit as a payment option. I dont like taking cash, and dont want to use PING. I want people to pay via bank deposit prior to pick up as I want to see the money in my account before they take the goods away. I dont want to have to worry about it eventually showing up, or the buyer didnt do it properly - either by accident or intentionally. Is this reasonable? What do other people do/accept?

Hi team I am having issues with selecting a closing time when I create a new product. The time seems to default back to the current time when I click out of each time field (ie hour or minute). Anyone experiencing the same?

Hi I brought an item on trade to pick up and paid by ping. The seller refunded the payment because "I hope you could give me $50 cash when you collect." Can the seller reverse the refund?  

Hi, I would like some advice on this situation. A buyer has won 3 of my auctions. They went to pay for them and advised me that their bank is not processing the payment as the "Account name isn't matched, verified or checked against the account number." They sent a snip of part of the payment page with my name, bank account number and the error message which states "Enter a new person or search registered biller. Account name isn't matched, verified or checked against the account number." I have confirmed with them that my name and bank account numbers are correct and as per that account I ...

Hi, I have a car listing which has just expired. It is listed as an auction and has free relists. I want to change it to a asking price listing. When I go to relist it, it states "An extra fee may apply" and goes on to state:   "Due to the difference in pricing between "Set an asking price" and "Run an auction", you may be charged an extra fee for switching from one type to another."   How do i know if I am charged a fee? Will I find out at the end and can I just discard the changes if I am not happy with the amount, I once I click onto the next page (description and photos) will it lock in...

Hi trademe community   I brought an item on trademe and had a few things I weren't happy with. They werent as good condition as described and had to pay slightly more for postage. The seller has 100% positive with 1 neutral so I felt this may have been a genuine mistake and I decided not to leave any feedback to ruin their history as I couldnt leave positive or neutral feedback. The seller initially posted positive feedback on me, then changed this to neutral a while later stating I had not placed feedback. The sale was more then 45 days ago.   Anyone else had this happen before and the str...