What to do when the seller isn't willing to send the Item after payment?

Hello LINTO. Welcome to Trade Me and sorry to hear of the problems here. You are correct. Even through the holidays if the seller has items listed they should be reasonably be expected to be around to process them. Most buyers do realise and expect that replies and action could be slower though. Especially on the stat holiday days. If you still haven't received the item or the tracking number you should consider opening a dispute for this item. You can do that from your "won" page here on Trade Me.

You mention you have left feedback for the seller. Was it negative or neutral? While it is no excuse this might be what caused your seller to become aggravated. It is best to try and sort things out via email first and leave the feedback system as a last resort. Perhaps make it clear to the seller that you will remove or change the feedback if/when they resolve the situation for you. Either by sending your item or refunding you.

hello Callum,
Thank you so much for the advise. 
I did not know much about the feedback stuff was that was serious in here. 
I don't understand why he has to be so rude and call names for this reason. He could told the reason for the delay and told to remove the feedback. 
Instead, he started mocking me and call names. Is that acceptable here?

I just want him to stop emailing me. 
I tried to create dispute or contacting trademe. but they say to contact treader and I know were that will go, more mocking and calling names. trademe says wait everytime. Right now I am pretty much given up on that money and item.

Hi Linto. This sort of communication is not acceptable to trade me and there is a way to deal with it. As you no longer seem to need the item from this trader as you ordered another, you can go ahead with the dispute you lodged. You don't have to communicate with the seller any longer.

You will get an email for your lodged dispute in a few days asking if the problem has been resolved. You just tick the box to say it hasn't. And you do that until you get your money back.

You may have to be a bit strong and stand your ground. In one last email, you could tell the trader you will no longer reply to him but will send their emails to trade me to support your dispute. You can also say you will consider changing your feedback once you get your refund as you no longer want to trade with them. But you actually don't have to change it if you don't want to.

You can go to the page below in help to report this behaviour and can send trade me the emails they sent you.  

https://help.trademe.co.nz/hc/en-us/articles/360007264571-Reporting-abuse-or-inappropriate-behaviour

All the best. This is not the normal on trade me, but the very few who behave like this sure can mess up your day! 

Kia Ora LINTO,

Sorry to read of your experience with that Trade,

Welcome to TradeMe & NZ.

No! mocking and name calling is a form of abuse which is not acceptable within TM through Trades, as such you are right to report this behaviour to TM staff enabling them to further investigate. - They will want to see evidence of this in your emails received, attach a file copy of the emails Or screenshot of all communication to your report.

I hope you receive your item Or a refund early through the coming week - it's good you have a dispute in place already.

All the Best with future Trades - Cheers.

Hi,

Thanks for reply.

You are right, no point in emailing back and forth ruining my day.