Hi Howold. Community superusers are not trade me company staff so have no special avenue to gain access to the results of the companies survey data. Superusers are simply trade me members who helped others on the message board for a long time so were given this title. It would be quite nice if there was information somewhere here to explain what superusers are to other trade me members so they don't get the blame for a system they had no part in setting up.  I have no idea if this survey data is available to gen pop, but the only people you could ask is trade me personnel themselves.

It doesn't have anything to do with ping if a buyer is slow to pick up. If it was cash they would be just the same. It is a particular personality trait. Or a busy week. And to nali9 I can see having process for collection or pick up in payment instructions would unfortunately now be an issue. Once again, it isn't a ping issue. A ping payer would not and has never looked at payment instructions which are instructions how to pay to bank account. It looks like you will have to email the pick up process at auctions end so buyers don't get impatient waiting. All the best.

Hi. You can check the two posts directly below yours for the answer.

I've never found people paying by ping to be more difficult. Quite the opposite actually. The buyers I've had pay by ping recently were really polite and nice to communicate with. You can tick cash for pick up options if you wish. That is still accepted.

Hi. Do you mean the seller has not included postage in the auction. If so, you cannot change the price you pay via ping. You will have to contact the seller to either provide you with bank details to pay postage separately or have the seller set up another auction just to pay the postage. It doesn't make it easy when sellers do this. 

Anyone else seeing bank deposit option starting to disappear from auctions. Looks like that question may be answered soon.

Hi Howold. It was all on this community page in various threads quite some time ago when the new look started to come in. Whether or not they are still there I don't know. The message board gets tidied up by trade me over time to remove duplicate or outdated posts.

A few people wrote to the directors when the new look was initially implemented.  Howold, when you write directly to the company it would be interesting to know what kind of response you receive. 

Just food for thought. Not an opinion. Yes the success fees have added up for everyone over a very long time. Now it's changing to ping fee for sellers and a smaller service fee for buyers. 

So if some sellers decide to refund the service fee are all others expected to follow. Even the sellers who don't follow the message board who would be surprised by the being asked by a buyer to give their service fee back. If everyone got on board with this it would seem to negate the initiation of this fee entirely. But the only ones who would lose money over time would be the casual sellers. It all slowly adds up. Unless a seller says they are offering a refund but have added the small fee to their auctions. no one would be the wiser if they did. Trade Me of course will still be collecti...