Favourite notification emails not showing up

Kia Ora 928gold,

All communication is now online via the Chatbot,

If you go to the very bottom of your screen and select "Contact us" this should take you direct to the contact page in which the Chatbot auto opens, type in the bottom bar in a new conversation "Leave a message" the bot should take you to leave the message, this normally is responded to within 1-2 business days however I've personally waited upto 4 days before being contacted back.

Ensure you're running on the latest up to date version for your device and perform a cache clear incase you have any cookies interfering, - extensions and Ad' blockers can also block the chat icon from showing onscreen for you, this happened to me recently through an update to an extension, I had to allow the chat window in the extension. - Cheers.

Kia ora 928gold, it sounds like our emails have been flagged as spam, there are some tips on our help page here. What browser are you using to access the site, there are troubleshooting tips here. If you try a different browser like Chrome are you able to see the blue speech bubble bottom right to contact us?  If you've tried the troubleshooting tips and are still not getting our emails, let me know and I'll ask the team to get in touch.

I'm having the same issue, all the favourites / saved search e-mails just came to a stop around September 2nd. They're not going in junk/spam. All other e-mails relating to my listings come through fine.

Kia Ora sammycat,

Have you checked your Favourites are still set to email you?

Our Favourites have been migrated over to the new system, any which we hadn't set to email us in the last year were switched off though remain in our favourites so we can enable the emails again as required. I understand you're talking about recent current favourites you were being emailed with, have a quick check to ensure they're still set to email you. Try clearing your cache/cookies for your device incase there's a redundant one interfering. - You can check the troubleshooting Help file for the website &/Or the Apps depending on how you access the site. - Let us know how you get on.

Kia ora 928gold and sammycat, I also asked the team to look into this in case there was a spam block we could remove at our end, they have sorted this for you, so your favourites emails will come through.

Hi Michelle, I was notified of this yesterday but still no favourites e-mails are being received to date. I also didn't mark or report any of your e-mails as spam in the first instance.

Hi Michelle,

Confirming emails started arriving this morning. Thanks!

Kia ora 928gold, great to hear!