Website troubleshooting
Find out what to do if you run into an error on the Trade Me website.
If you run into a problem on the Trade Me website, follow these tips.
- Clear cache and cookies
- Turn off VPN
- Turn off browser extensions
- Update your browser
- Try a different device or incognito mode
- Website errors
- Scheduled site maintenance
Clear cache and cookies
Sometimes, old information saved in your browser (cache and cookies) can stop Trade Me from working properly. Clearing them can fix the issue.
Select the link for the browser or device you use:
- Chrome: Delete browsing data in Chrome
- Edge: View and delete browser history in Microsoft Edge
- Safari: Clear cookies in Safari on Mac
- Firefox: Clear cookies and site data in Firefox
- iPhone (iOS app): Clear your cache and cookies on iPhone
- Android device (Android app): Clear cache and cookies
Firefox and Enhanced Tracking Protection
Firefox has a feature called 'Enhanced Tracking Protection' which can stop some websites from working properly. Find out how to turn this feature off for trademe.co.nz.
Turn off VPN
The Trade Me website doesn't work well with VPNs (Virtual Private Networks). If you use a VPN, turn it off before accessing Trade Me.
Turn off browser extensions
Some extensions you have added to your browser can stop Trade Me and other websites from working correctly.
Use the links below to learn how to turn-off or manage extensions:
- Chrome: Install and manage extensions
- Safari: Use Safari extensions
- Firefox: Disable or remove Add-ons
- Edge: Add, turn off, or remove extensions in Microsoft Edge
Update your browser
Always use the newest version of your web browser. An outdated browser can cause issues that stop Trade Me and other websites from working.
Visit WhatIsMyBrowser.com to see if you have the latest version of your browser and to learn how to update it.
Try a different device or incognito mode
You can isolate your browsing session from your normal environment by using a different device or opening an incognito (private) browser window. This can help rule out a local setting as the cause of the problem.
Use the links to learn how to use incognito mode:
Website errors
This table lists some errors you might find on the Trade Me website.
| Error code | What it means | Troubleshooting tips |
|---|---|---|
| 400 | Bad request – usually an incorrect URL, or corrupt browsing data. |
|
| 404 | Not found – the page you're trying to get to doesn't exist. |
|
| 408 | Request timeout – it's taken too long to connect your device with our systems. |
|
| 500, 501, 502, 503, 504 | It's not you, it's us – we're having some issues at our end. We're automatically notified so we can get things fixed. |
|
Scheduled site maintenance
Sometimes, we need to do important updates and fixes on our website. We call this scheduled site maintenance.
This work always happens once a month, between 1:00 AM and 2:00 AM.
If you have listings that are set to close during this hour, we will automatically extend them by one hour. This means they won't close while our website is being updated.
Still need help? Get tips and advice from fellow Trade Me members on Community.