Favourite notification emails not showing up
My email address I use for TM appears to be bloked by TM but only for favourite notification emails.
If I change my account to an alternative email address, they arrive. If I change back to the account I want to use, they stop again. Other emails from TM appear fine.
It would be nice to be able to drop a note to support via the website but you have to go through some AI gateway robot and the chat icon that apparently is the only way to get to it doesn't even appear on my browser.
Is there a support email address that I could use to contact TM like in the good old days before website enshittification became the default for the Internet?
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S Community SuperuserKia Ora 928gold,
All communication is now online via the Chatbot,
If you go to the very bottom of your screen and select "Contact us" this should take you direct to the contact page in which the Chatbot auto opens, type in the bottom bar in a new conversation "Leave a message" the bot should take you to leave the message, this normally is responded to within 1-2 business days however I've personally waited upto 4 days before being contacted back.
Ensure you're running on the latest up to date version for your device and perform a cache clear incase you have any cookies interfering, - extensions and Ad' blockers can also block the chat icon from showing onscreen for you, this happened to me recently through an update to an extension, I had to allow the chat window in the extension. - Cheers.
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MichelleTrade Me staff - Community team
Kia ora 928gold, it sounds like our emails have been flagged as spam, there are some tips on our help page here. What browser are you using to access the site, there are troubleshooting tips here. If you try a different browser like Chrome are you able to see the blue speech bubble bottom right to contact us? If you've tried the troubleshooting tips and are still not getting our emails, let me know and I'll ask the team to get in touch.
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I'm having the same issue, all the favourites / saved search e-mails just came to a stop around September 2nd. They're not going in junk/spam. All other e-mails relating to my listings come through fine.
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