Buyer ghosted me , no payment
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Michelle
Trade Me staff - Community team
Kia ora branden.pot, sorry to hear about your experience with this buyer. If you click into your sold listing you'll see the option to relist on the right hand side. The option to apply for a success fee refund only appears if a success fee has been charged.
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there is no option
Edited in line with Community guidelines
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S Community Superuser
Kia Ora branden.pot,
Click into that Listing Title to bring the closed listing up - Cheers.
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Thanks. How do I report this buyer so that others are protected? I’ve already left feedback, but that doesn’t seem to be enough.
Secondly, when you make a purchase, aren’t you legally obligated to pay? What’s the point if someone can buy with no responsibility? And what’s the point of Trade Me saying that when you purchase, you are legally bound—unless that’s just for show?
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S Community Superuser
Thanks branden.pot,
You use the Chat Bot to leave a message for staff reporting the Buyer, staff will take appropriate action and monitor the account behaviour coming forward.
You can email your Buyer to remind them of their legal obligation - you can contact your local Citizens Advice Breau for advice on how to proceed if you want to enforce the sale. - Cheers.
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There is little Trade Me can do if the buyer refuses to pay. You can't get blood out of a stone.
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Callum Community Superuser
Yes, as shortsbandy said while they have entered a legally binding contract you'd have to decide for yourself if it's really worth dragging it through the legal channels available to you. It's extremely unlikely but at the end of the day the buyer could even have had a genuine reason why they couldn't pay for the item.
Believe it or not years ago I had a buyer that passed away between buying something and paying for it. It was confirmed by their estate, and of course made me feel stink about the rather demanding emails I had sent!
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