Quite a list there Valerie. I will answer a few things for you. Free listings(listing allowance before HVL fees apply). As a Store, you get a minimum of 150 free listings before you pay HVL fees. You only get free listings if you keep under 150 or under your allowance (based on sales as shown in your sales summary). If you list more than this you pay HVL fees on everything as you are listing more than your fee listings allowance. Needs attentionPresumably you are using My Products. If you get the Needs attention message and you go in to a product it will show you what Needs attention. It de...

I'm not TM, but, no Mike, sellers can not turn Q & A off, only Trademe can do that. They often do it if they are waiting for proof the seller has the goods, or proof the goods are genuine, or if the seller has repeatedly tried to bypass the auction with email or phone contact details posted.  If you come across this, it's probably a good warning to take care. You can check by asking a Q on another sellers listing, as a double check it's not your own account that's restricted.

Zhen. As has been mentioned, the dropshipping rules as defined for use on Trademe are quite clear and state "Drop shipping occurs when a seller provides goods for sale to a buyer without ownership or possession of the goods. As yours is an unusual requirement as is not the normal way things are done in 99.9% of cases, you will have to contact Trademe FIRST and ASK them if this is allowed on their site. They will advise you if it is ok, and what sort of account you can set up. Just use the Contact us form at the bottom of any page, or the specific link to contact them on the Dropshipping T &...

If the buyer refuses your offer of a full refund on return, then there is nothing more you can do. Not sure how they expect to be compensated, or what for, but I suggest you do not get in to any further discussion and leave it in their court. You have done the right thing, and it's now up to them to do the same. In the meantime, don't stress, forget about it. Under no circumstances should you agree to be bullied in to a full refund + let them keep the item + compensation. It's not the way things work.

This often happens with either dodgy listings, or listings where Trademe have asked the seller to provide proof they have the goods, and the seller has not provided such proof. You'll usually get an email from Trademe Trust & Security as well. All legit. Happens regularly for higher priced items like PSP consoles, Mobiles etc. The email from Trademe will be along the lines of this one.. Hi Gary-NZStocked We have concerns about a listing which you participated in or viewed recently: item description here DO NOT COMPLETE THIS TRADE. The membership has been compromised by a scammer and this li...

The time to negotiate shipping is before placing a bid, as the delivery cost is usually part of the buying decision. If it was stated on the auction, then that's what the buyer should pay. Best thing to do is ask the buyer for their address so you can prepare them a quote for the shipping, as of course, you can't get a quote without their address. Once you know the quotes, go back to the buyer and let them know. Suggest that if they would prefer to pay you to pack and they then arrange courier collection themselves, then you are ok with that, if that's what you want to do, else simply say, ...

Yes, like Arthur says. Just like activating doesn't create a listing, deactivating doesn't withdraw a listing. It's been this way since My Products first came on the scene. Deactivating simply stops the listing from relisting when the current listing closes, or sending out a fixed price offer, until you activate it again. Activating in the list usually creates a listing on it's next update cycle (every 15-20 mins), unless you activate from within the product in which case a listing is created straight away.

The very first sentence in the emails is just all wrong. "Today's 10* listings matching your saved search for" 1. It's not a list of today's listings. It's a list of recently listed items, that may have been listed today, or yesterday, or some other time. It would be much better to say, Recently listed items matching your saved search for.... 2. I know there is a * after the 10, and small print at the bottom to explain further, but again, the Today's 10* listings, is just wrong. Better to say, 10 recently listed items matching your saved search for.... Today means today, this day, not yeste...

Much the same as they don't identify the same in descriptions. I have a fav search that shows over 3500 listings with contact details in them right now, but do Trademe do the same thing.....no. In most cases, it's repeat offenders that do it month after month, year after year despite weekly CW reports. 

No, you can't block them from appearing in search results, but you can exclude them if they for example have a common footer or common text in their listings and a couple of unique words or a grammar error or spelling mistake by doing a search and adding NOT "common search footer text, just a couple of unique consecutive words will do" to your search. If save the search, you can get emailed new listings that match, or you can run it from your Favourites page on here. eg a search for Spode returns 200 results vs a search for Spode NOT "T&C APPLY, NO PO BOX" whittles out 117 to give 83 result...