From 6 November, we’re making some changes to the fees for promotional extras. 3 November 2026 We’re making some changes to the prices of our promotional extras for casual sellers in Marketplace categories. These are optional upgrades that help your listing stand out.We’ve recently looked at how each promotional extra performs, including how much more attention it brings to a listing. The new prices bring each extra in line with that performance, so what you pay better reflects what it does for your listing. It’s the first time we’ve reviewed these prices in six years.Here’s what’s cha...
We're trialling a new tool in Marketplace categories. 2 November 2026 We're trialling an AI tool that drafts your listing description from your photos. Over the next few weeks, some casual sellers listing in Clothing & Fashion and Electronics will see it when they create a listing. Here's how it works: Add your photos, and the tool drafts a description in two styles, casual or spec-focused. Use it, edit it, or skip it and write your own. It's up to you. AI can make mistakes, so check the description is accurate before you list. You're responsible for what's in your listing. This is a...
Get your money to your bank account faster, with more flexible withdrawal options. 30 September 2026 To help you get paid faster, we now process Ping withdrawals three times a day, at 9:00 am, 3:00 pm and 9:00 pm, instead of once a day at 2:45 pm.What's changing? Casual sellers with automatic withdrawalsWe've moved you to three withdrawals a day, so there's nothing you need to do. If you'd prefer one a day, you can switch back any time in your Ping account. In-trade sellers with automatic withdrawalsYour account will stay on one daily withdrawal, which now runs at 3:00 pm. You can swi...
Introducing a safer, easier way to handle payment for shipping, and changes to Payment Instructions for casual sellers. 24 August 2026 To make arranging shipping payment easier and safer, we're launching a new feature that lets you request shipping costs directly on Trade Me.What’s changing? A new "Send shipping costs" featureIf your listing has shipping set to be arranged after the sale, casual sellers can now simply click 'Send shipping costs' right from the sold listing page. Your buyer will then be able to make a secure payment via Ping from the listing to cover the cost. No bank...
We’ve made it easier to pay off negative Ping balances. From 18th August 2026 you can make partial payments via Manage Ping. If you have a negative Ping balance you can now choose to top up and pay either the whole amount or make partial top ups, to bring your balance to $0.00. If you’re asked to top up when making a purchase, you’ll have to top up the full amount. To pay back a negative Ping balance, you can: Add money manually: Go to Manage Ping. Below your negative balance, select Top up, and enter the amount you’d like to pay. You can clear the whole amount at once or make partial to...
Our site was out of action for a bit this morning. 11 August 2026 We experienced some technical issues this morning where users were unable to log in or access our website or apps. We're really sorry this happened – our team has now fixed the issue and we’re now back up and running as normal.Where possible, we have extended the closing time of affected auctions that were due to close between 9:10 am and 9:53 am by two hours.If you have any questions please get in touch with our Support team.
We’re migrating our Favourites emails to a new system. This should resolve issues where emails haven't been sent. 20 May 2026 We’re in the process of migrating our Favourites emails to a new system. This change will solve the issues where some users weren’t always receiving the email notifications for their recently saved Favourites.As part of this migration, emails will only continue to be sent for Favourites where you’ve received an email or engaged with the search within the last year. Any historic Favourites will remain in your account so you can turn on email notifications for thes...
If you have an unknown charge on your bank, or Credit card statement, there are a few things you can check: Trade Me account Ping account Won items Check who might have your card or bank details – ask around your household and friends/family to see if anyone may have used your card by mistake. Do you have a FindSomeone Subscription? Have you requested a MotorWeb report? If you need help to work out what a payment is for, or believe you have been charged in error, or that a payment was not authorised by you, let us know, using the blue speech bubble to the bottom right of all Trade ...
Our new Privacy Policy comes into effect on Friday 1 May 2026. 15 April 2026 We are updating our Privacy Policy in anticipation of the new Information Privacy Principle 3A (IPP3A) which comes into force on Friday 1 May 2026.IPP3A requires agencies to notify individuals if it collects information indirectly (i.e. from someone other than the person themself). You can learn more about IPP3A here.We take our members’ privacy seriously and are committed to being transparent about how we look after your personal information. That is why we wanted to let you know that we’ve made specific updates ...
We're making some big changes to the way casual members trade on our Marketplace. 5 March 2026 Today we’re announcing some big changes to the way casual members trade on our Marketplace, marking a huge milestone in Trade Me’s history.Starting Tuesday (10 March) and concluding by Sunday 15 March, casual Trade Me members will notice changes as we restructure our fees across all of our 17 Marketplace categories. What’s changing We are removing the 7.9% Success Fee for casual sellers on Trade Me Marketplace Ping, our swift and secure payment option, will be offered on every listing. Ping ...