Michelle

    Trade Me staff - Community team
1680

Activity

Recent activity from Michelle
  • Michelle commented,

    Kia ora paulmc, sorry for the trouble – we’re upgrading some background systems that power Trade Me, and as part of this change we're making shipping options more structured. Combined shipping is something the team are working on but in the mean time if you have a number of items to list and would like to offer combined shipping, you can check out a selling tool like My Products. 

  • Michelle commented,

    Kia ora roger_269, thanks for raising this, you can pass on your feedback directly to the team via "Tell us what you think". Your pick up only listings still appear in searches, a buyer outside your area could still buy it and arrange to collect. As AJ said, the message is letting you know you might be limiting your listing to local buyers. 

  • Michelle commented,

    Kia ora leedon, to Give us feedback head toward the bottom of Trade Me pages, just above the footer.    

  • Michelle commented,

    Kia ora S and electricfencenz, editing or deleting feedback from 'Won' or 'Sold' isn’t always available due to the upgrades we're making to the site. If you aren't able to edit or delete a feedback, you'll need to reach out to the team to do it. We can edit and delete feedback past 45 days, you'll just need to let us know what you want it changed to when you get in touch. 

  • Michelle commented,

    Kia ora everyone, to clarify, AJ is correct here, it is up to the buyer to choose their preferred method of payment, from the payment options on the listing, Ping, cash, or Afterpay are the only payment options we offer. At the moment the shipping options mean that buyers and sellers need to arrange shipping and payment separately, we realise this is extra work for both buyers and sellers, we'll continue to work on that.

  • Michelle commented,

    Kia ora electricfencenz, sorry for the hassle here and thanks for raising this, I can see that it has been passed on to the team to look into.

  • Michelle commented,

    Kia ora broadwayltd, classified listings can only be edited within the first 7 days of listing. If you need to withdraw the listing to create a new one so that you can update the details, contact the team for help using the blue speech bubble to the bottom right of Trade Me pages.

  • Michelle commented,

    Kia ora suvorov1799, can you contact the team (blue speech bubble, bottom right of Trade me pages, including this one) with the listing numbers you're unable to send Fixed Price Offers for, someone will look into this for you.Just editing here to add an update, this is an issue the team are aware of and are looking into.

  • Michelle commented,

    Kia ora electricfencenz, sorry for the trouble – we’re upgrading some background systems that power Trade Me. While we do this, some features, like editing feedback, are unavailable for a small number of listings in certain categories. As you've said, you do need to contact the team for help with editing those feedbacks in the mean time. 

  • Michelle commented,

    Kia ora jpicard, the Disputes team assess disputes on a case by case basis and may take shipping into account when looking at a dispute. As part of the changes to the site we are also looking at shipping options.