My account has been suspended, can you please tell me why?
Answered
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Callum Community SuperuserHi Bernie. Generally you should have an email there from Trade Me explaining the reason(s) You can have a think back to any situations which might have caused it. Buyer disputes against you. Logging in from offshore. Poor feedback. Suddenly listing many high value items. Repeated breaking of site rules. Hacked or attempted hacking or other strange behaviour on your account. Almost endless list really!
If you don't have an email explaining why you could reach out to Trade Me on Live Chat to get the answer.
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S Community SuperuserKia Ora Bernard,
This is the community forum you are on here, we are members of TM just like yourself - we are not TradeMe staff. This community forum is in place for all members to help each other where we can.Have a good search through your Emails for one from TradeMe staff - they may have already requested further info' from you Or explained this suspension. Follow any instructions you may have been given in their email. - if you can't find any emails from TradeMe you will have to contact TradeMe staff through "Live Chat" for assistance in answering this. - All the Best - Cheers.0 -
Callum's list is good.
The only one I would add / ask is have you logged in and out recently? Have you put things onto you watchlist or place bids? How active is your account?
If you account is inactive for a long time, they get suspended/closed, because Trade Me assumes you are DEAD! They have an automated system for identify accounts of members who may have died before closing their accounts, (if they didn't, their servers would be full of dead peoples, dead accounts wasting space) if your account was inactive for a while, this may have triggered it.
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S Community SuperuserEdited
I believe TradeMe email Members whose accounts have been inactive and ask them to Login to their accounts - from memory this is after 8 months of inactivity - Cheers.
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