How do I get payment from ping?

Hi. check the page below in help. Under selling it shows a blue link on how to transfer it to your bank. Ping is 'pre-ticked' for payment options now so we have to watch for that when setting up an auction.

https://help.trademe.co.nz/hc/en-us/articles/360007264471-Ping

Kia Ora Georgie & Craig,

Sorry to read you 've had a suprise with that Ping payment,

When you start a New Listing, payment options are set to Ping - NZ Bank account & Cash - by default. This is on the Price & Payment page. - You need to untick the payment options you don't want on your Listing(s). - You can edit to remove the Ping option if it is on other Listings you may have running.

You can set up Automatic or Manual Ping transfers out to your Bank account - Refer to the Help section Withdrawing your balance for further Setup info'.

Once your bank account is setup for the Transfer TradeMe will credit your Bank account with $.01cent - a 4 digit code will be placed with this - Keep an eye on your Emails for one from TM Trust & Safety Team requesting the code - Reply to that email with the code which verifies to TM they have the correct Bank account for your Ping deposits - Your transferred payment amount(s) will be made following that. - Cheers.

i have recieved the $.01 cent in my account, now what?

i was asked to upload personal details to verify myself. I have an issue with uploading personal data due to previous experiance. i responded to the email sent to me and have not had a reply since. How do i get my money from Trade Me?

Kia Ora Billy,

 As in my Comment above - a 4 digit code will be placed with the 1 cent which has appeared in your Bank account - Keep an eye on your Emails for one from the TradeMe Trust & Safety Team requesting that code - Reply to that email with the code which verifies to TM they have the correct Bank account for your Ping deposits - Your transferred payment amount(s) will be made following that.

I understand you have replied to an email requesting your personal details - did this email also ask for the code? - if not you will be expecting a separate email - Cheers.

Seems there are a few trade me customers having issues with a PING account.
I didn't ask for one,now I can't access my money which should have gone into my bank account !

Kia Ora Jan,

Everyone has a Ping account, this is part of your TradeMe Membership account when you sign up, it isn't a new feature - Members can use the funds for purchases - Topping up their TradeMe account or Transfer the funds out to their Bank account.  

Refer to the Help files Ping – Help - Trade Me.

Earlier this year 2024, Ping became an auto-ticked payment option by default when creating a New Listing as it is a preferred Buyer payment option. - This remains an optional feature, it is not compulsory and all Members are able to un-select the Ping option when choosing their Listing Payment options on the price & payment page as you normally would. - In this case you have overlooked your payment options when you created your Listing - Instructions on how to move this lone Ping payment into your Bank account are given within this Post thread, if this is the option you want - Cheers.