Ping account
We'll show you how to withdraw, update details and export Ping transactions.
When a buyer pays with Ping, the money is stored in your Ping account until you withdraw the balance.
Your Ping balance
How you can use your Ping balance:
- Paying for items on Trade Me, with Ping.
- Withdraw the funds to your bank account.
- Top up your Trade Me account.
If your Ping balance is in debt you can:
- Wait for another sale to come through Ping to clear the debt. The amount you owe will be taken from that amount.
- Credit your Ping account to a $0.00 balance. The top-up button will show when your account is in debt.
Need to refund a Ping payment? Find out how
Withdrawing your balance
Note: only NZ bank accounts can be used for Ping withdrawals.
- Any balance is automatically transferred to your bank account daily.
- Payments received after 2:45 pm are paid the following day.
- Transfers can take 1-2 days.
1. Go to My Trade Me.
2. Selectunder 'My balances'.
3. Select Automatically transfer Ping balance.
Coming soon!
To enable automatic withdrawals in the meantime, head to trademe.co.nz in your browser
Coming soon!
To enable automatic withdrawals in the meantime, head to trademe.co.nz in your browser
Note: only NZ bank accounts can be used for Ping withdrawals.
- Transfer requests are processed every day at 2:45 pm.
- Requests made after 2:45 pm are processed the next day.
- Transfers can take 1-2 days.
1. Go to My Trade Me.
2. Selectunder 'My balances'.
3. Select Transfer out.
Note: Manual withdrawals aren't available in the app if automatic withdrawals are enabled.
1. Select Profile & Account profile-framed from 'My Trade Me' profile-framed.
2. Select Manage Ping.
3. Select Transfer out.
Note: Manual withdrawals aren't available in the app if automatic withdrawals are enabled.
1. Select Profile & Account profile-framed from 'My Trade Me' profile-framed.
2. Select Manage Ping.
3. Select Transfer out.
Updating withdrawal bank account
Note: only NZ bank accounts can be used for Ping withdrawals.
2. Select
3. If you have an existing bank account saved, select the options menu (
4. Select
5. Enter your details and select
1. Go to My Trade Me.
2. Select Profile & Account.
3. Select Manage Ping.
4. Select Transfer out.
5. Select Edit to remove saved details or NZ bank account to add new details.
1. Go to My Trade Me.
2. Select Profile & Account profile-framed.
3. Under 'Balances', select Ping Balance.
4. Under ‘Transfer out of Ping’, select the three dots next to your bank account to remove it.
5. Under ‘Payment Methods’, select NZ bank account to add new details.
View & export Ping transactions
Ping transactions are exported as a .csv file.
1. Go to My Trade Me.
2. Selectunder 'My balances'.
3. Select All transactions under 'Transactions'.
4. Select the date range, then selectfrom the options menu (⋮).
To view your transactions:
1. Select Profile & Account profile-framed from 'My Trade Me' profile-framed.
2. Select Manage Ping.
3. Select Transactions.
To export your Ping transactions, head to trademe.co.nz in your browser.
To view your transactions:
1. Select Profile & Account profile-framed from 'My Trade Me' profile-framed.
2. Select Manage Ping.
3. Select Transactions.
To export your Ping transactions, head to trademe.co.nz in your browser.
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