Ping
Buy, sell, or top up your Trade Me account with Ping.
Make payments safely, get paid instantly, and top up your Trade Me account with Ping.
Learn more about what Ping is and why you should use it.
Buying
Use Ping to pay for purchases on-site. To pay for an item, look for Ping under payment options on a general Marketplace listing. Buyers aren't charged a payment fee.
- Select Ping when choosing your payment method.
- Enter your card details – or choose a saved payment method.
- After you've won an auction, head to your Won items.
- Select Pay with Ping on the listing.
- Enter your card details or choose a saved payment method.
Accepted payment methods:
- Ping balance
- Mastercard
- Visa
- American Express
- Prezzy Card (excluding top-up)
- Q Mastercard
Find out how to update or remove saved payment methods.
Selling
- Ping is automatically selected as a payment option when starting a listing.
- Payments received appear instantly in your Ping balance.
- Ping can be used on purchases up to $10,000.00.
Fees
A transaction fee of 2.19% is automatically deducted from the total payment amount (including shipping). Success fees may also apply. Ping fees and success fees are refunded automatically when a full or partial refund is made.
Ping balance
Use the balance in your Ping account to pay for Trade Me purchases or transfer it back to your New Zealand bank account.
If you have money in your Ping account, it will be selected by default when topping up your Trade Me account or making a purchase. To pay another way, select a different payment method.
Topping up your Trade Me account
You can use the money in your Trade Me account to pay for Trade Me fees but not to pay for your trades.
Use Ping to top up or credit your Trade Me account.
- Go to My Trade Me.
- Under 'My balances', select Credit my account.
- Enter your top up amount, then add or select a payment method.
- Select Top up.
Refunding Ping payments
To request a refund as a buyer, contact the seller.
- Refunds are made to the original payment method used by the buyer.
- Ping fees and success fees are refunded automatically when a full or partial refund is made.
- Refunds can be made within 45 days of the listing closing. To refund a payment older than 45 days, get in touch below.
1. Go to My Trade Me.
2. Under 'My balances', select Manage Ping.
3. Select All transactions, select the transaction you'd like to refund, then select Refund.
1. Go to your Sold listings from My Trade Me.
2. Select the listing you want to refund.
3. Select Payment received under ‘Post auction activity’.
4. Next to the paid amount, select Issue refund.
5. Select the amount you wish to refund, and follow the prompts.
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