Selecting Photos On the app for listing

I have the same issue. Can only access camera no albums. Scolling through all photos on phone can take along time. We need to be able to access different albums.

I want to add photos to my listing from ipad

Im having this issue. Has it been solved for you? And if so how?

Hasnt been solved for me. I raised this issue with trademe and never heard back from them ... im battling on- adding screenshots instead of the actual photos because i have camera or screenshot folder to pick from from the ' media picker'
This means my photos are now lower quality and its taking me longer to list :(

Kia Ora All,

I am aware of an issue with photo's though not related to folders missing.

To contact TM staff go through their "Live Chat" facility for direct assistance then & there rather than waiting day(s) for a response to an enquiry request.

Select the Contact us Link at the bottom of any TM page, give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there may be a slight delay in this appearing.

The enquiry i made began in the live chat, i sent some screenshots they asked for

... but never heard back. I thought maybe it was some settings on my phone that had changed. When selecting photos i used to have access to everything, now its just camera and Media picker. Media picker is something ive never seen or used before it randomly showed up on here !

Cheers R,

That's not good response as I see you have been waiting a good month or more for assistance from staff - as more Members are reporting same issue and on different devices it would point to a fault within the App. - Contact staff again for resolve ensuring you use the Dispute ID number on your original Chat session transcript email so staff can pull your case up readily, the number will be at the Top of the transcript you would have been emailed following your Chat session - Cheers.

Kia Ora All,

I have made contact with TM staff regarding this issue & thread - they are taking a deeper look into this for us and will make contact once there is an answer - I will come back to update you when I hear anything if TM don't respond to this thread themselves - Cheers.

Kia Ora All,

If you go through the Media picker your albums should be selectable in there.

If you're not able to select photos from the albums Or if Albums don't appear can you please place a screenshot of what shows up for you. Can you also share the device, and app versions you are using? - This will enable TM to look further into what might be causing the problem. - Initial trials are working at TM's end. - Cheers.

Im using a samsung 23, and also have an 22. On the 22 it gives me camera, screenshots as the albums i can select from . On my 23 it gives me camera and screenshots. None of the albums ive made appear under either of these things. Im always using the most up to date version of the app, and ive already sent screenshots of this in my initial query on the trademe chat

Can't post a screenshot but the only albums that appear are 'camera/screenshots/downloads. I have another 10 separate albums I created. These 3 must be androids defaults. I have checked permissions and all are on but clearly it cant/won't detect other albums. Permissions glitch? This has happened since the most recent update.

Thanks R & Daniel,

R, - what is your original Support Request ID # so TradeMe can pull up your screenshots please? - Cheers.

4335195 , thanks !
Yes ive also checked through all my permissions but cant see anything obvious

Kia Ora All,

This is now with the Tech Team and they are currently working on a resolution.

R, - TM will contact you direct so keep your eye out for their contact.

Hopefully this is sorted asap for you all - Cheers 😊

Thank you so much for your help, im very much looking forward to it.

I have the same issue...has this ever been resolved?

I still have this issue, and have not heard anything else back Sorry!

Yes I am also having the same issue and thus have not bothered to list any new items.

What folders do you guys get? I get camera and screenshots

Yes I only get camera and screenshots which isnt helpful when you are trying to search through 2500 photos. I have other folders with different labels, such as trademe but they cannot be seen by the phone spp.

Yep same! I have 89000 photos !!! So i always crop/edit my photos and add them to folders for each week, im currently having to work from Screenshots , not idea and some quality lost... really hanging out for this to be fixed

Hi, The same just started happening to me today, have any of you found a solution? Thanks

Nothing's changed for me and as a result I've slowed down using this site. Don't think trademe are interested.

R

This isn't overly helpful as we already know they are aware of the issue. Talking to Trademe in live chat won't progress the solution any faster.

Could we have an update on when this is actually going to be fixed please? I have lots of items to list but I'm not going to do that if it takes 20 minutes to find the photos for them.

Thanks

"S
20 hours ago

R

Have you heard from TradeMe yet?

Kia Ora All,
Follow these instructions I Commented earlier to Live Chat with a TradeMe staff member / Real Person...

https://help.trademe.co.nz/hc/en-us/community/posts/8821459029007/comments/9000171608463"

Kia Ora Joe,

TradeMe Staff asked me to request Members, specifically R, to Live Chat them so they can obtain unique information each member has which they require to further investigate the issue - I have been helping R for 2 months now in which TradeMe staff had last said they would contact them - As R has Commented further in this Post I again spoke with TradeMe staff to understand where this was at for R - at that time TradeMe staff asked me to request R to Live Chat with them so they can further investigate the unique information R has coming forward. - Each member connects to the TradeMe platform in unique settings, devices etc. - Therefore to further investigate TradeMe staff require Members unique information - Therefore those who need help please contact TradeMe staff through their "Live Chat" so they can progress the investigation rather than have it sitting in Limbo - Cheers.

EDIT: At the time I was requested by TradeMe staff to ask R to recontact them I requested staff to make contact direct as they had initially intended therefore Not going through me - As More Members are experiencing similar issues I have done as TradeMe staff asked - As a Member I can't help you further than this - Cheers.

Thank you

I've heard nothing on this since the 16th of February, they emailed to say they are looking into it....

It's not something I would really expect them to change anytime soon as it's part of the google media picker library they choose to use. They would have to swap to another media picker library, or write their own, which I doubt is likely to happen. I don't imagine the TM programmers really need to know specifics of individuals devices, as it's device independent to any Android device with a recent OS.