Item not recieved, disappeared from purchase list and sold to another buyer.

Hi Stuart. Yes, after 45 days items disappear from your record on Trade Me. As do the Q&A on the auction

The answer here would be to chase it up again with the seller.

Being an international purchase they may not have used a tracked service. That would depend on what was arranged between you and the seller at auction closing. But even if they didn't use a tracked service they can open a case with NZPost to try and find the item.

Kia Ora Stuart,

Sorry to hear your trouble with this.

When you click on the link from your TM email and go to this closed auction are you logged in or out of TradeMe? - if you are logged out the message will read as you say - "This item was sold to another member."

I can see No questions asked on this auction either - did you receive a response to your question?

You can asked the Seller to confirm the address they sent the items too - this will tell you if you are indeed expecting a parcel or if somehow another Member received this. 

It is the Seller's responsibility to track the parcel right the way through to delivery to you - <quote> ensuring the Item arrives in the condition as described in the Listing. <unquote>.

As Callum has offered your next best step is to follow up with the Seller again advising you have not yet received these items - please can they track it for you.

All the Best - Cheers.

Kia oa and thanks Callum and S for your answers.

Yes i am logged in (without VPN) when i get the "This item was sold to another member." message.(In fact, I have to not use my VPN to make these posts.)
Anyway I have contacted the seller again with your 2 suggestions.

Regards

Stuart.

I made a purchase on trademe 13.06.24 OUQ 3  Ping Wellington,cost $28.54 Ref 419576907020.I still have not recieved goods,please help,regards wiremu wanoa.

Hello Wiremu. You would need to take that up with the seller in the first instance. Have you already done that?

Kia Ora Wiremu,

Sorry to read you're still waiting for your parcel,

Have you been given a Tracking number? - This may be in your Won items if your Seller used the Book a courier system or recorded it there for you. - If you have no Tracking number, when you make contact with your Seller, as Callum has advised, request this from them so you can follow the progress of your parcel.

A couple of important dates, TradeMe only offer Buyer Protection for items purchased by Ping or Afterpay if a Dispute Resolution report is filed within the first 30 days of the listing closing and offer assistance in corresponding with Seller's beyond this and for internet banking or cash purchases if the Dispute report is filed within the first 45 days of the listing closing. - Feedback can also only be placed within 45 days of the listing closing However once placed within this Timeframe the feedback can be edited once only at anytime pre and post this initial 45 days.

As your approximately 24 days into waiting for your parcel, if you have paid by Ping or Afterpay, if you have no response from your Seller in a couple of days, it may pay to action a Dispute report, these can be cancelled as/when your parcel arrives - Also place a friendly Feedback which can initially state 'Still awaiting receipt of parcel' or similar.

Hopefully your parcel arrives soon for you - Cheers.

Kia ora Wiremu, I've emailed you 

Last few weeks we never sell anything not sure why ? Looks my items blocked? Every week i paying listening fees and keep relustisting but necver got cjance to sell can u advise what todo?