Not receiving enquiries on classified listing

Answered

December 14, 2021 00:49

I've not received any enquiries in my listing and have had a third party "send me an enquiry" through thier account also, which wasn't received. They tried several times, including getting a confirmation email sent to them (which they received). I'm not received anything either in the app or via email. I have checked that TradeMe is an accepted email address and have also checked my junk mail etc. Any ideas as to why people are unable to contact me?

5 comments

Lucy Trade Me staff - Community team
December 14, 2021 01:03 Edited December 14, 2021 01:03

Hi Andrew, I've checked and the enquiry notifications have successfully sent to you. Your email client could be deleting them or marking them as spam. Add the following addresses to your safe senders list and see if that makes a difference:

mailer@trademe.co.nz
noreply@trademe.co.nz
support@trademe.co.nz

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Andrew
December 14, 2021 01:23

Thanks Lucy, have now done so in Outlook. There are no messages in my Junk or Deleted files though i did recieve notification from you (via email). Is tehre a way that i can communicate with people using the TM app also?

May you please resend any queries that i have received so far to my email?

Thanks

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Richard
September 29, 2022 07:31

I have the same issue with my car listing when i received the email enquiry on my mobile and when I am about to answer it after dinner and noticed it's gone and I can no longer reply to it. Checked spam and deleted files and not in there. Can someone at Trademe assist to recover the classified enquiry ? Thanks in advance, R

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Rae
July 03, 2024 08:14

Odd i havent had 1 email on my puppy listing makes me wonder if im not receiving them

.

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S Community Superuser
July 03, 2024 09:30

Kia Ora Rae,

Are you receiving all other emails from TradeMe okay?

One way to check would be to send an email through to yourself.

If you're having trouble with receiving all/other emails from TradeMe check you have them added to your whitelist. - Refer to Problems receiving Trade Me emails – Help - Trade Me

If emails aren't coming through following that you can contact TradeMe staff through "Live Chat" for assistance, they will be able to confirm if any have been sent as well - Cheers.

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