Problems receiving Trade Me emails
Not getting emails from us? We've got tips to help.
We know it's frustrating when important emails don't get to your inbox.
Check our troubleshooting tips, and get in touch with us if you're still not getting emails from us.
Check your junk/spam folders – emails can sometimes end up there.
2. Email address
Make sure you have the correct email registered – from My Trade Me.
3. Email preferences
4. Add us to your contacts
Add these email addresses to your contacts or safe-sender list:
5. See if your inbox is full
Send yourself an email to check if your inbox might be full. Some email providers have limited storage. Most will let you know before you run out of space though.