Not receiving Trade Me confirmation email when I've sold an item

Hi Chris, thanks for posting. I can see we have attempted to send those emails but they are being marked as spam so are either going to your junk folder or being deleted instantly. The fix for this will be to add the following addresses to your safe senders list:

mailer@trademe.co.nz
noreply@trademe.co.nz
support@trademe.co.nz

Let me know how you get on!

Thanks Lucy, but there seems to be a problem still.  I did not receive Trade Me emails about 2 questions on the following auction time stamped Tuesday Dec 7. I did eventually see notifications (not emails) about them. Also the time stamping seems wrong; my reply is also stamped Tuesday although I did it today (Wed.) My computer date/time is correct.

https://www.trademe.co.nz/a/marketplace/home-living/outdoor-garden-conservatory/garden-power-tools/weed-eaters/listing/3377416433?bof=C7GV25pB

Hi Chris, it still looks like those emails from last night are still being marked as spam. I'll just get you to double check that the mailer@trademe.co.nz address is definitely on your safe sender list. Also have a look in your Junk folder and see if those have gone there.

As for the time stamp issue - wow! That's a strange one. If you get a new question to answer, try restarting your computer before you do so. If it happens again after that, I'd want you to jump on Live Chat and speak to one of our agents so we can investigate directly. 

Thanks Lucy, this is a mystery. The address mailer@trademe.co.nz is definitely in my Yahoo contacts list, which is Yahoo Mail's whitelist. Nothing has appeared in my spam folder. I cannot find a Yahoo setting that might be deleting the incoming mails - please advise if you know of one (I have googled already and nothing shows up)

  About the time stamp, the time until auction closes is correct, just the stamp on the auction questions/replies seems wrong. It does not concern me unless it is related to the emails not arriving.

I changed the email account for my notifications and mostly it is working but NOT for this auction I won I received no notification email that I had won and the auction is date stamped Sunday Dec 5 on my PC which is not correct.

Hi Chris, that auction did close on 5 December. The notification will have been sent to your other email address since that was before you made the change.

I’m having the same problem so there must be an issue because I never had a problem but for over a month I haven’t received any emails regarding questions on my auctions, emails once my auctions have sold and now I’m not receiving emails when I have won an auction

Hi Hayley, the only solution for me was to change the email address in my trade me preferences to a Gmail account from my usual Yahoo one. Then I installed email forwarding filters to get everything sent over to my Yahoo address for convenience.

I am sure there is a problem at the Trade Me end as I used Yahoo flawlessly for years without any problem. My attempts to whitelist the trade me sources (by adding them as Yahoo contacts) made no difference. And the Trade Me emails were not going into spam or deleted baskets, just never arriving.

I’m having the same problem, don’t receive any emails from TradeMe when someone has purchased as for questions about my listings, who knows? I have been using the same email address since starting with TradeMe. They used to go to my spam mail, now I don’t even get that. Last four or five sales received nothing. 

Jillian, you can set up a new gmail account and set it as your Trade Me email account. Then set your Gmail account to redirect all incoming mail to your original email account. (I am using gmail in this example because I know it is easy to redirect). This does not solve the original problem but is a good workaround.

How about trade me fix the issue and stop blaming things on our end? Obviously a few of us that have been using the same email address since we started our accounts are having issues and it’s just become a new thing. Thanks Chris for letting us know we can use a gmail account. I just wish trade me would do something about it

Thanks for the information Chris, will probably have to do this! Hayley I agree with you TradeMe should fix the problem not us, I don’t want another email account. I have had my TradeMe account since 2006 no problems until now, not really good enough. What has changed TradeMe??? They should be looking after us if they want our business, no wonder more people are using Facebook Marketplace. 

I have just had the issue of not receiving any emails from TM for new listings fav listings, offers or questions for 3 days. There was another newer post regarding this (which has since been removed because of this post).After a chat with TM buy the original poster it was discovered that there email address may have been added to what TM calls a spam complaints list. When removed the poster got their emails again. For me after chatting with TM all my emails appeared in my spam folder marked as spam. I remarked them as not spam and all new emails arrived in my Inbox. I have a Yahoo address just wondering if this issue is only affecting Yahoo.

it seam that It is not just Yahoo , my problem started when my email provider got hacked and I got no emails nor able to send for 8-9 days , not only trade me That have gone missing . I use Thunderbird with junk and spam turned off . I cant find the safe sender list in thunderbird . When I tried to contact trade me I got a respones by email and to day a other reply to my help request by guss what a emial 

Contacted TradeMe, thanks Stephen, all sorted didn’t have to get another email address. Like Laurie my original email had gone to the TradeMe ‘spam complaints list’. It should be fine now, fingers crossed. 

That's great; Hey Trade Me (Lucy?) please check if my email address has also gone to the TradeMe ‘spam complaints list’. That would explain a lot.

Same thing here, not knowing when a buyer has asked a question or an item has sold and no email notification, days go by until u check your 100s of emails and there's one important one from trade me, yep had to apologize, also had my same email and trade me account for nearly 10years don't want to change... Really sucks ah guys!!!!

Laura, is this the same kind of issue because you were able to find the Trade Me email - was it just going to a different box - spam perhaps? In my case the emails were not arriving at all.

This has now happened to me.  An item I was selling sold 24 hours ago.  No email notifications to me from TM. Nothing in spam.  Have used TM for many years.  No probs before.

I'm the same - just realised that I've not actually received any trademe emails since early December - I'm with hotmail and have not had any issues with Trademe emails since I started using this email - and that's been 15+ years (I think). Nothing is in my spam and if Trademe can check that my email isn't on the spam complaints list that would be awesome. It's a bit frustrating when you don't realise that your auctions have finished cause you haven't received the emails.

I have no emails coming to my email address from trade me anymore. Not going to spam so why have i received no emails.. ;0(

Hi Mr T, have you added these addresses to your safe senders list?

mailer@trademe.co.nz
noreply@trademe.co.nz
support@trademe.co.nz

Give that a try and see if it makes any difference. If it doesn't, reach out on Live Chat and we can investigate for you.

I’ve just experienced the same issue with an item sold 2 days ago.

I have a Gmail account and have sold 3 items in the last two weeks. No issues with the first two, no email notification for the third (I checked Spam too).

I emailed the buyer anyway, but as yet, have not had a reply (the buyer has excellent feedback) so I’m worried they haven’t received a formal notification either and may not even be aware they won the auction.

I have since purchased an item and received notifications - it’s just this one auction that’s playing up.

Still No emails from trade me. This is unbelievable.

Mr T, Did you go to Live Chat as suggested above?

Hi, it now been a month since Trademe fixed my problem, email taken from spam folder at Trademe. Put in the safe sender emails as requested. Finally got an email that said a listing I was waiting was due. Thought everything was fine but no purchased something yesterday no emails from Trademe. It seems like it is happening to a lot of people and I don't want to change my email address! Getting fed up with this ongoing issue! Have emailed Trademe again.

Happening to me with a hotmail account I've been using with trademe since year 2000....  pissing me off.

Me too. My last couple of auctions that I won, suddenly no emails. 

Already had mailer@trademe.co.nz in my safe list, have added the others (noreply@trademe.co.nz
and support@trademe.co.nz) to the safe list but the emails just stopped about 3-4 days ago out of the blue.

No filters or blocking on the email accounts. Nothing was changed on my account just no longer receiving the emails.

Me again. So no emails notifying me that I have sold 2 x items over the last couple of days. However I receive all promo emails asking me to book a courier etc...
Trademe, this is an issue at your end. I have never touched my trademe email notification settings and have been member for 22 years. You seriously need to escalate this to your IT area.