SOLD ITEM BUYER PAID PING BUT CANT WITHDRAW TO BANK AFTER COMPLETING TRADE ? No current valid ID.

Kia Ora jennywiigdeals,

You're best to select the blue speech icon bottom right of your screen and select the 'Request a call' option so a staff member can verify you in that phone call - Cheers.😊

Hello jennywiigdeals.

This is probably something you need to contact Trade Me directly about. This is mainly the Community Forum for members to help each other. However Michelle from Trade Me might be along in the morning to advise you. 

If not I'd use the Contact Us link at the bottom of the page so you can get things rolling. 

I already did and haven’t heard back, the buyer wants me to ship the item because they have paid already, I booked the courier and everything but im concerned about not receiving the money and trademe refunding them and then they get an $850 item for free which leaves me out of pocket… not sure what to do, I also can’t refund the buyer either because the button for refunds is not working and the money left my ping 4 days ago and is nowhere to be seen

If you've had the email confirmation from Trade Me to ship the goods then that is what you should do. Your funds are safe. The buyer is correct. 

Kia Ora jennywiigdeals,

Your money will be in the holding account awaiting your verification before being released is all. I know it's very concerning however if you've put the request through for a call or help from staff using the blue speech icon or 'Contact us' link Michelle will chase this up with the team in the morning to help get you sorted with verification. - Cheers.

Like I said, it’s impossible for me to verify ID Because I do not drive nor have I been overseas, i dont have a valid identification only an old photo of my learner license which is long expired. My question is what will happen to my funds since I cannot verify my id ? Does trade-me keep my money even once buyer receives item ?

I guess I’ll drop it off to post office tomorrow but what if they never pay me

jennywiigdeals,

No TradeMe don't keep your funds, a staff member will be able to verify you a different way as you don't have a passport or drivers licence. They'll let you know what that is that they require when you hear from them and should be able to assist to verify you in that same one call. - Cheers.

Kia ora jennywiigdeals, I see you've been in touch, so the team will get back to you. I've also flagged this with them.

Hello, i have exactly the same issue as jenny how do i chat to a human or get a call as soon as possible please

Kia Ora hunterseller,

If you've been emailed by the company and asked for ID verification though are unable to provide the documents requested follow the same steps provided above to leave a message for a staff member to contact you for manual verification - select the blue speech bubble icon on the bottom right of your screen, follow the prompts or type 'Leave a message' at the bottom of the chat window. - Cheers.

jennywiigdeals, may we suggest you message the buyer in Good Faith and hold on to the item until funds clear due to this annoying disruption to what should be smooth transition trading.

There is usually an Option to Reverse Ping payments where the item for sale and buyer details are.

You may like to include Cash or NZ Bank deposit in future in your Advertisements so those options are available.

The main thing to also remember it that is done is to remind buyers they must if necessary pay the fees to Trade Me.

Another important matter to be aware of with PING payment is the seller also gets charged a fee that's taken from it, whereas payments to Bank Accounts and Cash payments one generally doesn't suffer a loss there.

All the best

I have ben waiting 3 days for someone to call me and no one has been in touch with me now its saying im banned from trading??

Kia Ora hunterseller,

That has auto happened as you're not verified yet - you have to hang on for that contact from a staff member to manually verify you and remove that ban.

TradeMe need to pick the pace up in responding to Members!