Transfert out not arrive

Hello Nebbiolo1995. Was this your first Ping payment received?

Yes

Yes, I received the cent 3 days ago, no other email, on the Trademe account my Ping shows 0 dollars. I only have the transfer code.

Thanks Nebbiolo1995,

Did you make a manual transfer out or an automatic transfer out?

If you selected a manual transfer out go back through to select transfer out now you have the 1cent to release the funds from the holding account.

If you selected an automatic transfer out the funds will be transferred in the batch run and you will see them in your Bank account when the bank process this.

I made the transfer manually, but I can't make any changes from the Trademe interface

kia Ora Nebbiolo1995,

You don't need to make any change, you just select the Transfer Tab again - selecting it the 2nd time, now you see the 1cent, releases the funds. 

Thanks for the help. The problem is that the **“Transfer out” button is greyed out and I can’t click it**. My Ping balance still shows $0.00, even though I received the $0.01 verification payment three days ago.

I made a manual transfer out initially, before receiving the $0.01. I can see the bank account but I have no option to initiate the transfer again.

Is there anything else I need to do to release the funds from the holding account?

Thanks for your help. I've already tried opening a ticket on Trade Me, but no response in two days.

Thanks Nebbiolo1995,

As you've been waiting 2 days for a ticket response I would expect you should hear from staff over the weekend, staff are manned both days during weekends, response can take 2 - 3 days, I've waited this length previously and have been apologised to for the length of time it's taken due to staff being "under the pump"  - Hang in there, keep an eye on your Bank account and on your emails. Your funds are completely safe and secure in a holding account whilst awaiting release in a batch run to your bank. - Keep us updated. - Cheers.

Hello,

I made a ping payment to a seller on the 12th of August, the amount of $131. 94 . They has not yet received this payment. I have contacted my bank and yes indeed the payment has gone out from my account. my bank suggested that it will most likely be still in you holding account.Details as follows;. My trading name is 'pottles' .

Trusting you can help with this as the payment seems to have vanished into this air.

Regards,

'pottles'

Edited in line with Community guidelines

Bob. You need to remove your bank acount details urgently. This is a public forum and you dont want some dodgey people to use it

Did you check the details of the account you made the payment to is correct?

pottles Ping payments are instant. The seller would have it in their Ping account. Transferring it from there to the sellers bank account is likely the hold up. Especially if it's the sellers first transaction using Ping. 

But yes you need to remove the bank details. This is a public forum.