Seller cancelled trade after i brought the item for sale .
Last week i brought a model i've wanted for many years and its the cheapest anywhere on the planet thru normal retail ..a Hobbyboss 1/72nd German Railgun Dora at $213.75 with free postage .I payed with Afterpay and to my surprise i received a email this morning say i had been refunded ,,zero emails from the seller about as to why this trade has been cancelled ,,his feedbacks show the amount of negative feedbacks he's gotten,, and a quite a few of those comments are on his terrible communication skills in not replying to emails ,,i did try to email this seller with sero hope of getting a reply but i tried anyway .
I'm wondering if he cancelled because i live in a rural area and the postage was to much for such a big model because he still has the same listing up for sale on Trademe and if this postage price is the reason i will be one damn unhappy person about it ... If Trademe can give me some answers here that would be great because me trying to email him over and over again i think wont amount to much if anything at all.
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Callum Community SuperuserEdited
Trade Me probably can't give you any answers. It's between you and them. If you don't get any replies there is nothing you can really do except leave the appropriate feedback and move on I'm afraid.
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S Community SuperuserEdited
Kia Ora wardukw,
Sorry to read that trade fell through on you,
You can file a Community watch on the listing bringing this to TradeMe's attention, the products aren't in hand but drop shipped showing a 19 - 26 days shipping timeframe for this listing, going by previous and recent feedback one could be waiting a lot longer. It's not likely you will receive an answer to questions asked if you aren't receiving reply emails. If the Seller can't fulfill the Free Shipping as advertised then this shouldn't be listed as such and if the item is Out of stock at the plant then it shouldn't be listed at all. - Cheers.
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Thanks guys for the reply ... I wasn't really expecting Trademe to jump on this dude as like Callum said ,,, but man it's a damn annoying thing to have to deal with when this model is the cheapest on the planet ..this is checked ,,and as this was going to be a xmas gift to myself i was seriously looking forward to it ,,now this happens and what's really got me annoyed was there's zero explanation for it .. that's the part i'm most peeved about with this trade .
I wouldn't have minded waiting for this to come from China ,,its to good a deal and even tho it's not stated that it would come from China i'd be pretty sure it is a Hobbyboss is a Chinese company and two and two make four ..,,now how and where do i find this Community watch posting ?
Cheers
Phill
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S Community Superuser
Kia Ora Phill,
I definitely hear you there!
Save yourself a search to your Favourites so you are emailed as/if another one is listed by a different Member. - One never knows.
Community watch is found at the very bottom of the Listing page prior to the 'Sellers other listings' widget.
Example:

Another scout around NZ HobbyBoss stockists may be beneficial also. - Cheers.
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S Community Superuser
Just to add for you Phill,
Drop shippers must clearly state on their Listings where the item is coming from and the expected shipping duration. - I note the Listing has neither though states 'Auckland NZ Base' which is extremely misleading when all of their products take the same 19 - 26 days shipping. - This particular item also states a quantity of 10+ items therefore as you had purchased & paid it may be worth filing a Dispute even though you have been refunded without explanation, it appears several breaches may potentially be at play here and well worth TradeMe investigating this further. - Cheers.
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S Community Superuser
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Hello S ...Thanks you muchly ,, i followed your suggestion and lodged with the Report this listing section,,, i did say about the amount of kits available and the fact when i brought one it got cancelled shortly afterwards ,, that alone tells me the seller hasn't got the kits and his connection in China either messed it up or his credit is in the toilet and they wouldn't send him the model .. in all the years i've been with Trademe this is a first and it's only the second time i have left a negative feedback on any trade i've had ..the first one was so long ago i don't even remember what it was for lol .
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Callum Community Superuser
Kinda want to buy it to see what will happen. Are you keen wardukw? I can resend to you on arrival in the unlikely event the seller actually sends it. Might pay to be aware that shipping times seems more like over 30 days, rather than the 7-15 stated in the description, if that's an issue for you.
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S Community Superuser
The Gallery views all state 19 - 26 days, going by feedback reviews I too get the feel it potentially could surpass the 30 days - One of those to start a dispute for Buyer Protection on the 29th day if no receipt yet just incase.😊
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AJ Community Superuser
I would try askng a question on the auction, just to see if you do get any reply. I find some traders poor communication post sale but do actually answer auction questions
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Callum Community Superuser
Yes, there has been an unanswered question on the item for a few days. Not sure if it's from Phill or someone else.
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Cullum mate your guess is bang on ,,its from me and get this ,,guess who i got an email from last night ..and i mean night ..try 9.30pm ..yep he responded and guess what again ,,he had trouble with his supply and now the listing has gone byebye lolSo your plan has gone out the window i'm afraid my good sirOh well least he acknowledged the screw up and it's now sorted ..well sorted so to speak .Thanks for the help and info guys ..most helpful indeedCheersPhill Now i have an Audi A4 to work on ..fun times ahead0
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