5 items brought no contact from seller.
AnsweredHow do I get t/m to contact the seller for me.
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Callum Community Superuser
Hello mary-anne. Firstly, how long has it been?
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12 days.
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Callum Community Superuser
There are a few things you can do
1. check spam
2. Make sure you have sent your address via Trade Me
3. Leave feedback (happy or neutral, you can change it later) asking for contact
4. Ask questions on their other listings if they have any
https://help.trademe.co.nz/hc/en-us/articles/360007001212-No-contact-from-the-buyer-or-seller
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Callum Community Superuser
My comment has gone into pending mode, it reads as below
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Hi mary-anne, to contact Trade Me, scroll-down to the words Contact Us, at the very bottom of the page, click on that, then, when a blue bubble appears, on the right, type-in Talk to a person, to do an email-chat with a Trade Me staff-member. You can also put-in a request to claim-back your selling-fees.
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S Community Superuser
Kia Ora Mary-anne,
Once you've followed Callum's advice, if you're still not able to contact your Seller you can reach out to a staff member through the Live Chat facility to file a No Contact report.
To contact a staff member directly for assistance if you select 'Contact us' at the very bottom of any TradeMe page the Live Chat Bubble will Pop up in blue at the bottom Right of your Landing page screen, enter in the Chat window Talk to person below the Bot text suggestions, next to the paperclip icon, to be transferred through to the staff line. - Enter your Listing number in the chat window also, enabling staff to pull it up readily.
The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pmAfterhours you can leave a detailed message through the same path and a staff member will email you back during manned business hours. - Cheers.0 -
S Community Superuser
Kia Ora Callum,
The No Contact Help File is incomplete providing only for the Seller - I've requested clarification & updating that Help File - Cheers.
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S Community Superuser
Kia Ora All,
Just an update on the No Contact help file - This will be updated to include information for the Buyer in due course - Keep your eyes peeled for it coming through - Cheers.
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S Community Superuser
Kia Ora All,
Confirming the No Contact help file has now been updated, including information on next steps for Both the Buyer & the Seller - Cheers.
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