Why can't I delete or change my feedback?
Answered
I am getting increasingly frustrated with the lack of features available on listings.
I have previously been advised to engage with the chat feature - which is a bot and not a person. The bot also gives instructions which cannot be completed as the relevant buttons on the page have been removed. So what now? How do I edit feedback? How do I claim back success fees when a buyer does not complete the sale?
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S Community SuperuserKia Ora Nicola,
I hear you,
To Edit or Delete Feedback follow these instructions Changing Feedback – Help - Trade Me
If you can't get to claim your Success Fees through the closed Listing page you contact TradeMe staff through "Live Chat" for assistance - To bypass the Chatbot type - Talk to person - and you are taken to entering a few details in a new conversation before arriving at the window to Chat with a Real Person/Staff. - Enter your Listing number in this window enabling staff to pull it up readily.
The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0
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