help

Liz

March 26, 2025 09:44

I write to you as a 68year pensioner who has sold and brought

a lot of products over the years from Trademe.

But for the last 3-6 months I have been having issues with

the site which I would like your help to resolve.
If you look at my current listings, you will see I couldn't add any

features to about 75% of my listings.

The only option that they would let me do is the free listings

which has limited success for me.

Secondly, when I look at my home page, there are auger differences in regard

to the listings I have going, than the ones which say how many

I am selling, compared, to the amount in the middle of my home page.

Also, I am unable to set fixed prices after the auction has closed.

Please help, as it is very frustrating .

I am selling my mother's estate items.

Please don't flog me off as I need some real help understanding

why these things are happening?

If you could adjust my auctions so that I can put them down as a feature

I would be very grateful.

Many thanks.

Kindest regards.

Beeliz (Liz - Adele)

4 comments

S Community Superuser
March 26, 2025 11:32

Kia Ora Liz,

This is the community forum you are on here, we are members of TradeMe just like yourself - we are not TradeMe staff. This community forum is in place for all members to help each other where we can in navigating the system, providing helpful tips and workarounds Therefore we can't look at or adjust any of your Listings for you.

TradeMe are currently upgrading their site which has seen some functions, like your Fixed Price Offers referred to, temporarily unavailable for a few Listings in some categories, upsetting the normal Trading experience, - you can read further into the upgrade, what is happening & a few of the Features due to be reinstated through the following Help file We're upgrading some of our systems – Help - Trade Me.

If you have specific Listings you require assistance with outside of the Help file explanations note down your Listing numbers & take screenshots of the pages you are having an issue with to attach as examples when you make contact directly with TradeMe staff through "Live Chat" for assistance. - All the Best! - Cheers.

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S Community Superuser
March 26, 2025 11:41

Kia Ora H,

Unfortunately the reddit file you have linked is not entirely accurate & in places is very misleading. - you are best to follow TradeMe & Community Member Help Files onsite which are updated with correct & helpful information. - Cheers.

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Michelle Trade Me staff - Community team
March 26, 2025 19:53

Kia ora Liz, sorry to hear about the frustration you're having. The advice from S here is right, we are upgrading our system and some features are temporarily unavailable. If you're having trouble with specific listings, get in touch with us and we can help out. You might also want to try a listing tool like My Products, it's free and is not affected by the changes. Lots of our Community use it and can offer help and advice if you need it.

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H
March 26, 2025 22:55

Hey there — can you advise where the reddit post is inaccurate?

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