SUCCESSION FEES

Hello Leann. The help file is here.

https://help.trademe.co.nz/hc/en-us/articles/360018650832-Apply-for-a-success-fee-refund

Hello Leann Trade Me doesn't let me post the direct link to the help file at the moment, but if you just type "success fee refund"  into the search bar above, you will get there

Does not show up for me. I have checked that i am using up to date version of the app

Utterly frustrating, I am going around in circles. Lots of drop down menus to no where. Not good enough.

Hello again Leann. You didn't mention you were using the App. But from there you simply click onto the item then scroll down until you see the heading "If the sale falls through...." Click this blue link and it will open up the refund request tab for you.

Hi Callum,
So I clicked into my listing BUT there is no such a menu visible in my listing. Help

I have checked on my desktop also unable to see the menu that you are talking about

I dont remember this process being so utter difficult to complete

Leanne, not sure which of the apps you are using, but if I look at a sale on the android app just now it shows me this when I  click in to the sold item in my sold items page and scroll down. If I click the Find out how link, it opens up another page for me to confirm the success fee refund details. Might look different on ios.

Hi yes I am using android

Yes, same on iOS. There is a 45 day time limit for requesting fees back Leann. If that’s passed you won’t be able to do it directly. But you could still contact Trade Me and they might process a manual refund in that case.

Juat wondering why i cannoo see this on my end?

Well so far contacting Trade Me has been impossible

Kia ora Leann, sorry to hear your trade fell through and you're having trouble applying for a success fee refund. Some features like applying for a success fee refund are temporarily unavailable for some listings. You can get in touch with us here with the listing number, ask to 'talk to a person' and someone will help you.