Apply for a success fee refund

If a trade doesn't work out, you can apply for a refund of the success fee.

  1. Head to your 'Sold' page via 'My Trade Me' from the desktop site.
  2. Find the listing you need a refund for, and select the title.
  3. Under 'If the sale falls through...' select 'Let us know'.
  4. Enter details and select 'Next'.

We'll email the buyer and will email you the outcome within three days. Refunds will appear in your Trade Me account right away.

You can only request a refund through this process for 40 days after the listing closes.


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