Apply for a success fee refund

If a trade doesn't work out, you can apply for a refund of the success fee. We'll email the buyer and will email you the outcome within three days.

If you’ve refunded a buyer’s Ping purchase, your success fee will automatically be refunded.

Refunds will appear in your Trade Me account right away.

You can only request a refund through this process for 40 days after the listing closes. If you need a refund after 40 days, get in touch with us below.

 

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  1. From 'Sold', select the listing.
  2. Under 'If the sale falls through' select 'refund of your success fee'.
  3. Enter the details and select 'Next'.
  1. Head to your 'Sold' page via 'My Trade Me'.
  2. Find the listing you need a refund for, and select the title.
  3. Under 'If the sale falls through...' select 'Let us know'.
  4. Enter the details and select 'Next'.
  1. On the 'Sold summary', under 'If the sale falls through', select 'Find out how'.
  2. Find the listing you need a refund for, and select the title.
  3. Under 'If the sale falls through...' select 'Let us know'.
  4. Enter the details and select 'Next'.
  1. On the 'Sold summary', under 'If the sale falls through', select 'Find out how'.
  2. Find the listing you need a refund for, and select the title.
  3. Under 'If the sale falls through...' select 'Let us know'.
  4. Enter the details and select 'Next'.

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Find out how to apply for a success fee refund online – if a trade doesn't work out.


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