If a trade doesn't work out, you can apply for a refund of the success fee. We'll email the buyer and will email you the outcome within three days.
Refunds will appear in your Trade Me account right away.
You can only request a refund through this process for 40 days after the listing closes.
If a trade doesn't work out, you can apply for a success fee refund. It's easy to do and you'll get an outcome in three days – we'll show you how.
- Head to your 'Sold' page via 'My Trade Me'.
- Find the listing you need a refund for, and select the title.
- Under 'If the sale falls through...' select 'Let us know'.
- Enter the details and select 'Next'.
- On the listing description page, under 'If the sale falls through' select 'refund of your success fee'.
- Complete the fields, and enter the relevant option under 'What happened?'
- Select 'Apply for refund'.
- On the 'Sold summary', under 'If the sale falls through', select 'Find out how'.
- Enter the details and select 'Next'.
- On the 'Sold summary', under 'If the sale falls through', select 'Find out how'.
- Enter the details and select 'Next'.
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