Auctions won, Not displaying in "Items I Won"

Answered

January 30, 2025 17:38

3-4 times in the last 2 months I have won auctions that then do not display in the "Items I Won" list. When purchasing numerous items very regularly, this list is a reminder & a quick link to information related to paying & completing auction. Is anyone else experiencing this issue? Frustrating!!

2 comments

Callum Community Superuser
January 30, 2025 18:33

Hi Andrew. Yes. Hundreds of people. Part of the "upgrade" Trade Me is making. There are dozens of other posts about this issue and others which have been continuing for 6 months now. Trade Me have indicated the fix should be coming "early 2025"

The only solutions offered for your problem at this stage is to try hitting "mobile" at the bottom of the page, or manually search for your item within the website. Both pretty painful.

https://help.trademe.co.nz/hc/en-us/community/posts/10420483570191-Is-there-a-reason-that-auctions-I-have-won-are-not-going-in-my-Items-I-Won-folder

-2
S Community Superuser
January 30, 2025 20:57

Kia Ora Andrew,

Just to confirm what's happening for you,

The new KP- reference numbers can only currently be viewed on the New Look Desktop site & on the Apps therefore if you are on the Classic Desktop site selecting Mobile from the bottom of the page screen, as Callum advised, takes you to the New Look Desktop site where you will find both Won & Lost items created through the New System.

You can find information & updates as they come through via the Help file I'll link below for you - Cheers.

We're upgrading some of our systems – Help - Trade Me

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