Is there a reason that auctions I have won are not going in my Items I Won folder?
Recently I have won 2 auctions and they are nowhere to be found in my Items I Won folder? Also, items that I had on my watchlist but did not win are vanishing and are not appearing in my Items I Lost folder? I have also noticed that unanswered questions are disappearing from view post-auction and the bidding history post-auction is not showing up? This is a very recent occurrence for me, I've just noticed over the last week or so. What's going on?
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S Community Superuser
Kia Ora Halem,
The Link below takes you to an update from TradeMe staff on where & how to find your Won items - Cheers.
https://help.trademe.co.nz/hc/en-us/community/posts/10309064131471/comments/10388888323855
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Not particularly helpful I'm afraid.
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S Community Superuser
Thanks Halem,
There are a few Members reporting missing Won items,
If you still can't find your Won items you are best to contact TradeMe staff direct through their "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened - person - and you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff.
Have your Listing number(s) on hand enabling staff to pull them up more readily.
The Live Chat manned hours weekdays are 8:00am - 6:30pm and weekends 9:30am - 4:pm- Cheers.0 -
Hi Halem check out my recent post regarding lost listings not showing in your lost list and unanswered questions not being visible when a listing has closed Trade Me have confirmed it is a bug in their system I only noticed it happening for me after the site maintenance Trade Me did on the 1st of August. Refer to my post below for more details
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Trade Me doesn't seem in any great hurry to remediate their mess. Yes, I can now find the items I won by selecting the mobile option on my desktop but of the two auctions I have recently won, the price is incorrect for one of them. This is Jim Henson Muppets material!
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Gary-NZStocked Community Superuser
Trademe do have a training area, but not sure if they use it themselves or if it's just for members to use for testing API calls etc. It's quite interesting to see some of the stuff there sometimes.
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