Glitch saying pick-ups only when shipping costs specified
Confirmed bug
-
Callum Community SuperuserHi Justin. That's a bit odd. Do you have an example auction we can check?
1 -
Hi Callum, yep here's one of my listings where I'm experiencing this glitch: https://www.trademe.co.nz/5119347958
0 -
Callum Community Superuser
Hello again. For me it shows pick up and shipping options available. So I'm not sure if it has been fixed or if you're seeing something else. However, I haven't seen that pick-up wording before. Usually it says your city/town location not "New Zealand" so that's strange.Tested on desktop and iOS App.
1 -
S Community SuperuserKia Ora Justin,
Viewing all of your Listings in your account we see they are all from the one & same location.
Entering each individual Listing we have mixed content - 9 of your Listings say Pick up from NZ even though your location is correct - these same Listings don't show a view count at the bottom of the Listings under 'Seller's other listings' & the Payment option Cash appears below Ping instead of alongside of the Ping.
2 Listings with the No Pick up option show the shipping fine though don't show a view count & the Payment option Cash appears below Ping instead of alongside of the Ping.
You will want to take a screenshot of these 11 Listings including the Listing number Or attach a Link to the 11 Listings pages in a report to TradeMe so they can investigate & correct these errors.
To contact TradeMe staff through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff. - You can enter the Listing page Links here enabling staff to pull them up readily &/Or attach screenshots at this point.The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pmYou have unique info' here that will help TradeMe in their investigation - Cheers.0 -
I'm finding this issue too on all the new listings from the so called "new improved site" that I've seen.On one hand it says on these auctions "must pick up" & then as you stroll down to the shipping details it has the option "to be arranged".Very confusing !!!!!!!!!!
0
5 comments
Date
Votes