Seller disappeared after I paid
Answered
I bought an item on the 7th of August. I emailed the seller asking for payment instructions and asking him to pack well and send me the tracking number after he posted it. He replied promptly and I paid straightaway. After 2 days, he emailed me saying he couldn't see the money in his account, therefore I rang my bank, I emailed him back that the money had definitely left my bank and asked him to check his bank. After that email, he never replies to my emails anymore. I suspected it's a scam and tried to contact Trade me, I don't know why but a message "No eligible or recent purchases" appeared after several clicks. What can I do?
-
Callum Community SuperuserHello Mandy. I would open a dispute for this item. You can do that from your "Items I won" page. If you have been forced onto "new look" and the item or the dispute link isn't showing up for you you can contact Trade Me directly via Live Chat to resolve it.
0 -
S Community SuperuserKia Ora Mandy,
The message "No eligible or recent purchases" appears for the initial 3 days after purchase before the Listing becomes eligible to file a dispute - it should come up with your Won item now given the timeframe since purchase - Cheers.
0 -
Thank you for your advise, Callum and S. I managed to file a Dispute Report, thank you.
1 -
S Community Superuser
All the Best Mandy, 😊
0
4 comments
Date
Votes